Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaytlin Dates

Mary Esther

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server

SunQuest Cruises
06.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Food Delivery Driver

GrubHub
10.2020 - 09.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Developed and maintained professional relations between customer, store personnel, and company.

Server

Outback Steakhouse
03.2019 - 09.2020
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Hooters
10.2014 - 01.2016
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.

Server

Island Wing Company
07.2014 - 10.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cashier

HarborWalk Marina
08.2011 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.

Hostess

T.G.I. FRIDAY'S
04.2013 - 07.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL
2011

Skills

  • Sales Expertise
  • To-Go Order Preparation
  • Guest Satisfaction
  • Warm and Friendly
  • Dining Customer Service
  • Food Sales and Promotion
  • Stocking and Replenishing
  • Courteous Phone Demeanor
  • Anticipating Guest Needs
  • Customer Service and Rapport

Timeline

Server

SunQuest Cruises
06.2023 - 09.2023

Food Delivery Driver

GrubHub
10.2020 - 09.2022

Server

Outback Steakhouse
03.2019 - 09.2020

Server

Hooters
10.2014 - 01.2016

Server

Island Wing Company
07.2014 - 10.2014

Hostess

T.G.I. FRIDAY'S
04.2013 - 07.2013

Cashier

HarborWalk Marina
08.2011 - 04.2014

Diploma -

Fort Walton Beach High School

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