Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Keana Garcia

Lexington,SC

Summary

Dynamic professional with a proven track record in consultative sales and data entry, honed at State Farm and other leading companies. Fluent in Spanish and English, adept at leveraging information security skills to protect client data. Excelled in enhancing customer satisfaction and streamlining paperwork processes, demonstrating exceptional communication and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

K&j Automotive Repair
Lexington, SC
01.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Assistant Stock Manager

Burlington
Lexington, SC
02.2024 - 09.2024
  • Provided training sessions on proper lifting techniques and safe operation of machinery.
  • Managed the daily operations of warehouse staff, including assigning tasks, monitoring performance, and providing feedback.
  • Supervised loading and unloading activities to ensure safety protocols were followed.
  • Assisted customers with locating specific products and answering questions about merchandise availability.

Customer Service Cashier

Publix Grocery Store
Lexington, SC
09.2022 - 02.2024
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Sales Agent

State Farm
Orlando, FL
02.2022 - 07.2022
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Provided customer service support for incoming calls and emails.
  • Answered customer inquiries regarding products, services, billing and technical issues.

Education

High School Diploma -

Osceola Christian Preparatory School
Kissimmee, FL
05-2015

Skills

  • Data Collection
  • Account updating
  • Consultative Sales
  • Information Security
  • Data Entry
  • Paperwork Processing
  • Live chat support
  • Bilingual in Spanish and English

Affiliations

  • traveling with my kids

Timeline

Assistant Stock Manager

Burlington
02.2024 - 09.2024

Customer Service Cashier

Publix Grocery Store
09.2022 - 02.2024

Sales Agent

State Farm
02.2022 - 07.2022

Customer Service Representative

K&j Automotive Repair
01.2016 - Current

High School Diploma -

Osceola Christian Preparatory School

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Keana Garcia