Keandra Anderson
Hiram,GA
Summary
Customer service representative committed to elevating guest satisfaction through proactive engagement and effective problem resolution. Achieved consistent results by utilizing strong communication skills and maintaining an updated knowledge base, ensuring informed customer interactions and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Top Golf
Atlanta, USA
06.2023 - Current
- Engaged customers with friendly and professional interactions to enhance overall dining experience.
- Greeted and accommodated guests, building positive experience from first interaction.
- Monitored guest satisfaction during meal service, replenishing drinks and fulfilling additional requests to ensure comfort.
- Utilized effective communication skills to address and resolve guest concerns promptly.
- Memorized menu to help diners make informed meal choices.
Customer Service Representative
Adeena Designs
Atlanta, USA
01.2023 - 05.2024
- Resolved customer complaints and inquiries promptly, enhancing customer satisfaction.
- Utilized strong verbal and written communication skills to foster positive customer interactions.
- Developed strong customer relationships and loyalty through effective communication.
- Achieved daily customer service quotas while maintaining high quality standards.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Assisted customers with product selection by providing detailed information about available products and services.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skill set.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Ride Operator
Six Flags Over Georgia
Austell, USA
01.2021 - 06.2022
- Operated amusement park rides in a safe and efficient manner, adhering to all safety regulations.
- Performed daily inspections of ride equipment before opening the ride to ensure guest safety.
- Monitored riders for compliance with height and weight restrictions, ensuring that they met the requirements for each ride.
- Ensured that all riders followed posted rules while riding the attractions.
- Utilized excellent communication skills to deliver instructions clearly to guests prior to boarding the ride.
- Demonstrated strong problem-solving skills when resolving customer complaints or dealing with difficult situations.
Education
Bachelor of Science (B.S.) - Computer Science
Kennesaw State University
Kennesaw, GA, USSkills
- Hospitality service expertise
- Guest engagement
- Customer satisfaction
- Cash handling
- Memory retention
- Task prioritization
- Teamwork
- Strong work ethic
Timeline
Server
Top Golf
06.2023 - Current
Customer Service Representative
Adeena Designs
01.2023 - 05.2024
Ride Operator
Six Flags Over Georgia
01.2021 - 06.2022
Bachelor of Science (B.S.) - Computer Science
Kennesaw State University