Keeana Conrad
Cincinnati,OH
Summary
Dynamic professional with experience at the United States Postal Service, excelling in mail processing and customer assistance. Proven ability to enhance workflow efficiency and train team members. Strong communicator with a focus on problem resolution and safety compliance, ensuring high-quality service delivery in fast-paced environments.
Knowledgeable Desired Position with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
11
11
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Loveland, OH
09.2021 - Current
- Processed incoming and outgoing mail using automated systems.
- Sorted parcels and letters efficiently for distribution routes.
- Maintained inventory of shipping supplies and equipment.
- Assisted customers with inquiries and package tracking services.
- Ensured compliance with safety protocols in handling materials.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Call Center Representative
Spectrum
Florence,Ky
09.2021 - 08.2023
- Resolved customer inquiries efficiently through active listening and effective communication techniques.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Adapted quickly to new products and services, providing informed assistance to customers.
- Assisted in training new hires on call handling procedures and company policies.
Crew Manager
White Castle
482 Orphanage Road, Fort Wright, Kentucky 41042
05.2015 - 10.2019
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored new crew members on operational procedures and customer service.
- Monitored inventory levels and coordinated restocking of supplies for efficient workflow.
- Implemented process improvements that enhanced efficiency in food preparation and service.
Education
Associate of Science - Human Resources Management
Interactive College of Technology
76 Cathothers Rd, Newport, Kentucky 4107106.2025
Skills
- Mail processing
- Parcel sorting
- Inventory management
- Customer assistance
- Safety compliance
- Task prioritization
- Active listening
- Training and mentoring
- Call handling procedures
- Effective communication
Timeline
Clerk
United States Postal Service, USPS
09.2021 - Current
Call Center Representative
Spectrum
09.2021 - 08.2023
Crew Manager
White Castle
05.2015 - 10.2019
Associate of Science - Human Resources Management
Interactive College of Technology