Keegan Moss
Albany
Summary
Dynamic and results-driven professional with experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance efficiency and quality while training new hires. Skilled in cash handling and critical thinking, consistently delivering exceptional service and fostering a positive customer experience. I also have experience in a 2-year CTE program for Culinary and Hospitality where I was the sous chef of the kitchen.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
01.2022 - Current
- Worked front counter, drive-thru and all other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Led team members in areas quality and efficiency
- Trained new hires
- Provided information about mobile app to customers and coworkers
- Grew mobile customer base
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Working On Bachelors - Business Administration And Management
Russell Sage College
Albany05-2028
High School Diploma -
Central Valley Academy
Ilion, NY06-2024
Skills
- Customer service
- Teamwork, leadership, and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
Accomplishments
Achieved a scholarship for college as a result of consistently high grades in high school.
Timeline
Crew Member
McDonald's
01.2022 - Current
Working On Bachelors - Business Administration And Management
Russell Sage College
High School Diploma -
Central Valley Academy
Awards
12 consecutive high honor roll awards
4 consecutive principals honor roll awards in my senior year
Coaches Award for Varsity Volleyball
Technical Endorsement from CTE program
Skills USA Qualification for Technical Mathmatics
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