Keegan Vorhes
Herrin
Summary
Proficient in crisis management and problem-solving within high-pressure environments. Experienced in coordinating emergency responses and ensuring accurate information relay to first responders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Herrin Police Department
Herrin, IL
08.2025 - Current
- Coordinated emergency response efforts with law enforcement, fire, and medical teams.
- Managed high-stress calls, ensuring accurate information relay to first responders.
- Utilized CAD systems for real-time tracking of incidents and resource allocation.
- Trained new dispatchers on protocols and software use to enhance team efficiency.
- Implemented standard operating procedures to improve call handling accuracy and speed.
Shift Manager
Steak N Shake
Marion, IL
03.2022 - Current
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored team members on service protocols and operational procedures.
- Resolved customer complaints promptly, enhancing overall dining experience and guest retention.
- Implemented cost-saving measures that improved overall operational efficiency in the restaurant.
Education
Associate of Science - Criminal Justice
John A Logan College
Carterville, IL05-2026
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Stress tolerance
- Decision-making
- Problem-solving
- Data entry
- Crisis management
- Police and fire procedures
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR certified
Timeline
911 Dispatcher
Herrin Police Department
08.2025 - Current
Shift Manager
Steak N Shake
03.2022 - Current
Associate of Science - Criminal Justice
John A Logan College