Keenan Ford
Bayside,NY
Summary
Accomplished and certified Pharmacy Technician with over 20 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Memorial Sloan Kettering Cancer Center
New York, NY
08.2005 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Sales Associate
Old Navy
Hempstead, NY
09.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Arts - Business And Managerial Economics
Medgar Evers College of The City University of New York
Brooklyn, NY06.2002
Skills
- Cash Register Operation
- Answering and Routing Calls
- Prescription Pricing
- Patient Profile Setup
- Bulk Medicine Prepacking
Timeline
Sales Associate
Old Navy
09.2017 - 03.2020
Pharmacy Technician
Memorial Sloan Kettering Cancer Center
08.2005 - Current
Associate of Arts - Business And Managerial Economics
Medgar Evers College of The City University of New York
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