Keesha Brown
Jersey City
Summary
Dynamic concierge with a strong work ethic and exceptional customer service skills, honed Planned Companies . Proven ability to enhance guest satisfaction through effective problem-solving and proactive communication. Recognized for fostering a welcoming atmosphere and training staff to maintain high service standards. Highly adaptable and efficient in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Concierge
Planned Companies
Jersey City, NJ
07.2015 - 12.2025
- Assisted residents with inquiries and service requests, ensuring prompt responses and high satisfaction.
- Coordinated maintenance requests, effectively communicating between residents and service teams.
- Provided information on community events, enhancing resident engagement and participation.
- Maintained organized records of resident interactions, improving communication efficiency.
- Managed guest check-ins and check-outs, streamlining the process for enhanced convenience.
- Developed strong relationships with residents, fostering a welcoming community atmosphere.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge
Hackensack Meridian Health JFK Medical Center
Hackensack, NJ
03.2005 - 05.2013
- Implemented feedback mechanisms to gather resident input for service improvements.
- Trained new staff on best practices for concierge services, promoting consistency in operations.
- Delivered exceptional customer service to diverse clientele, enhancing overall customer experience.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Education
High School Diploma -
James J Ferris High School
Jersey City, NJ06.1993
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
Certification
CPR Certified
Timeline
Concierge
Planned Companies
07.2015 - 12.2025
Concierge
Hackensack Meridian Health JFK Medical Center
03.2005 - 05.2013
High School Diploma -
James J Ferris High School