Summary
Overview
Work History
Education
Skills
Highest reach on Social Media in 2023 for the South Region of Aqua-tots
Work Availability
Timeline
Keila Martinez

Keila Martinez

Copperas Cove,TX

Summary

Dynamic General Manager with a proven track record at Aqua-Tots Swim Schools, excelling in budget development and staff training. Enhanced regional performance through strategic operational improvements, fostering customer loyalty and maximizing efficiency. Adept at business development and motivating teams to achieve operational excellence.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

General Manager

Aqua-Tots Swim Schools Cedar Park
06.2021 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.

Lead Supervisor

Chick-fil-A
03.2020 - 01.2021
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Trained personnel to develop new team leads for the drive-through department needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.

Bartender

Apache Casino Hotel
12.2017 - 12.2018
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.

Sales Associate

Square Cow Moovers
02.2017 - 12.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead Trainer

Panera Bread
05.2014 - 06.2016
  • Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 10-20 employees.
  • Delivered up-to-date training information to enhance employee performance, boosting employee efficiency.
  • Monitored training effectiveness through observation and metrics analysis.

Education

No Degree -

East Stroudsburg University of Pennsylvania, East Stroudsburg, PA

High School Diploma -

Daniel Boone High School , Birdsboro, PA
06-2014
  • Professional Development: AVID Program all throughout high school
  • Extracurricular Activities: Volleyball and Cheer team
  • Year book team member

Skills

  • Sales
  • Advertising and marketing
  • Branding
  • Budget development
  • Customer experiences
  • Staff training/development
  • Administrative skills
  • Project planning
  • Vendor sourcing
  • Event management and promotion
  • Staff motivation
  • Business development
  • Leader

Highest reach on Social Media in 2023 for the South Region of Aqua-tots

Aqua-Tots Cedar Park skyrocketed from 0 to over 1,000 TikTok followers by tapping into viral trends, showcasing behind-the-scenes fun, and capturing the excitement of their unique water experience. With multiple videos surpassing 1 million views, their engaging, high-energy content struck a chord with viewers, turning local buzz into massive online momentum.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager - Aqua-Tots Swim Schools Cedar Park
06.2021 - Current
Lead Supervisor - Chick-fil-A
03.2020 - 01.2021
Bartender - Apache Casino Hotel
12.2017 - 12.2018
Sales Associate - Square Cow Moovers
02.2017 - 12.2017
Lead Trainer - Panera Bread
05.2014 - 06.2016
East Stroudsburg University of Pennsylvania - No Degree,
Daniel Boone High School - High School Diploma,

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Keila Martinez