Keila Torres
Westminster,CA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optum
TORRANCE, CA
08.2021 - 06.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Prepared vaccine doses, drew up syringes, and administered injections as needed.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
Medical Assistant/Receptionist
PV Family and IMCC
Palos Verdes Estates, CA
12.2017 - 08.2021
- Checked patients in and out for appointments and collected co-payments.
- Processed referrals for specialist care when requested by physicians or patients.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
Retail Sales Associate
Prima Fashion
Rancho Dominguez
10.2008 - 11.2017
- Greeted customers to determine wants or needs.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized store by returning merchandise to proper areas and restocked displays.
- Created price tags and merchandise signs for new items.
- Demonstrated knowledge of store products and services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
High School Diploma -
Millikan High School
Long Beach, CA06-2012
Skills
- Check-in coordination
- Intake control
- Phlebotomy
- Medical office administration
- Patient-focused care
- Insurance claims
- Vital signs and examinations
Certification
Certificate of completion- Medical Assistant Program 07/31/2020
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Medical Assistant
Optum
08.2021 - 06.2025
Medical Assistant/Receptionist
PV Family and IMCC
12.2017 - 08.2021
Retail Sales Associate
Prima Fashion
10.2008 - 11.2017
High School Diploma -
Millikan High School
Similar Profiles
Samantha MyersSamantha Myers
Insurance Agent at OptumInsurance Agent at Optum
Summer PalmerSummer Palmer
Manager of Clinical Operations at OptumManager of Clinical Operations at Optum
Alexandrea ByrumAlexandrea Byrum
Customer Care Representative at OptumCustomer Care Representative at Optum
Mo’neke WaltonMo’neke Walton
Sr. Install Admin at OptumSr. Install Admin at Optum
Suki PatelSuki Patel
Senior Defense Attorney at Michael Sullivan and Associates, LLPSenior Defense Attorney at Michael Sullivan and Associates, LLP