Summary
Overview
Work History
Education
Skills
Accomplishments
Department Of Veterans Affairs
Timeline
Generic

Keilani Haralson

Lathrup Village,MI

Summary

Dear Hiring Manager, I am writing to express my keen interest in the Medical Support Assistant Advanced)t position at the Department Of Veterans Affairs. With a strong background in patient support and administrative roles, alongside my experience in specialized administrative judgment and clinical flow processes, I am confident in my ability to contribute effectively to your team. In my recent role as a Team Support Specialist at EastersealsMORC, I have honed my skills in patient care, scheduling, coordination, and managing Electronic Health Records (EHR). My nine years of experience in healthcare support roles have equipped me with a significant understanding of the complexities involved in patient care coordination across multiple clinics and specialties. My strengths as a problem-solver, being highly communicative, and attentive to details, align perfectly with the demands of the Medical Support Assistant role. These attributes, combined with my adeptness at ensuring seamless clinical workflows and enhancing access to care, prepare me to make a substantial impact at your organization. I am excited about the opportunity to bring my expertise in patient care and administrative support to the Department Of Veterans Affairs. I am eager to contribute to your team and am looking forward to the possibility of discussing my application in further detail. Thank you for considering my application. Keilani Haralson

Centralized scheduling professional with deep expertise in coordinating schedules, managing appointments, and streamlining operations. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in time management, communication, and problem-solving, bringing positive and proactive approach to workplace dynamics.

Overview

20
20
years of professional experience

Work History

Centralized Scheduler

EastersealsMORC
Southfield, MI
05.2015 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
  • Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
  • Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
  • Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
  • Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
  • Developed strong relationships with insurance providers, verifying coverage details and obtaining necessary authorizations for medical procedures.
  • Followed up with patients to reschedule missed appointments.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Assistant Manager

Clothes Mentor
Novi, MI
04.2013 - 05.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Professional Coder

Wayne State University Physician Group
Detroit, MI
03.2005 - 11.2010
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Collaborated with physicians to obtain necessary documentation, improving claim approval rates.

Education

Health And Wellness

University of Wisconsin College Online
Madison, WI

Skills

  • Maintaining confidentiality
  • Deadline oriented
  • Data entry proficiency
  • Follow-up skills
  • Patient scheduling
  • Reception oversight
  • Customer service
  • Problem-solving
  • Multitasking
  • Effective communication
  • Office administration
  • Patient care coordination
  • Medical terminology

Accomplishments

    I work at a performance-based company and I am proud to tell you in all my 10 years working at EastersealsMORC I've received my KPI bonuses every quarter.

Department Of Veterans Affairs

Medical Support Assistant

Timeline

Centralized Scheduler

EastersealsMORC
05.2015 - Current

Assistant Manager

Clothes Mentor
04.2013 - 05.2015

Professional Coder

Wayne State University Physician Group
03.2005 - 11.2010

Health And Wellness

University of Wisconsin College Online
Keilani Haralson