Keira Douglas
Youngstown
Summary
Detail-oriented Criminal Justice Graduate pursuing a Master of Science in Criminal Justice. Experienced in customer service with expertise in information analysis, report preparation, and effective communication. Strong organizational and time management skills enhance the ability to handle multiple tasks accurately, contributing to a collaborative professional environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Youngstown
12.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Prepared and served beverages and food items to customers efficiently.
- Managed cash register and processed transactions accurately, ensuring smooth checkout experience.
- Ensured cleanliness and organization of workstations and dining areas, contributing to a positive dining atmosphere.
Education
Bachelor of Arts - Criminology
Kent State University
Kent, OH08-2025
Master of Science - Criminal Justice
Youngstown State University
Youngstown, OH08-2026
Skills
- Customer service
- Attention to detail
- Time management
- Organizational skills
- Communication skills
- Critical thinking
- Microsoft Office proficiency
- Research and data analysis
- Case management
Certification
- Social and Behavioral Research
CITI Program
Issued Feb 2025 - Students - Class projects
CITI Program
Issued Apr 2024 - Adult and Pediatric First Aid/CPR/AED
American Red Cross
Date Completed: 04/26/2025 Valid Until: 04/26/2027
Timeline
Crew Member
Dunkin' Donuts
12.2023 - Current
Bachelor of Arts - Criminology
Kent State University
Master of Science - Criminal Justice
Youngstown State University