Summary
Overview
Work History
Education
Skills
Snowboarder
Surfer
Timeline
Generic

Keira Elizabeth McCauley

Wilmington,NC

Summary

Proven leader and effective team collaborator with a track record of enhancing customer satisfaction and streamlining operations at Point Break NC. Skilled in customer service and safe food handling, demonstrated ability to resolve conflicts and improve team performance. Achieved significant improvements in efficiency and quality, maintaining a strong focus on achieving business goals.

Overview

1
1
year of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
03.2024 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Manager

Point Break NC
01.2023 - 02.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

E.A. Laney Highschool
2700 N College Rd, Wilmington, NC 28405
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Taking Orders
  • Self-discipline
  • Safe Food Handling
  • Leadership Qualities
  • Food Running
  • Cooking

Snowboarder

Have been participating in this activity since iI was 13 years old and have traveled to different mountains in the US to do this hobby.

Surfer

Have been participating in this hobby since I was 6 and have loved it ever since.

Timeline

Crew Member

Tropical Smoothie Cafe
03.2024 - 05.2024

Manager

Point Break NC
01.2023 - 02.2024

High School Diploma -

E.A. Laney Highschool

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Keira Elizabeth McCauley