Keisha Frazier
Greenfield,TN
Summary
Reliable Cashier experienced in cash handling and customer service within retail environments. Improved customer satisfaction through prompt service and effective problem-solving under pressure. Focused on delivering efficient transactions while maintaining high standards of accuracy and courtesy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Tri-star sudden service/ little general
Greenfield, Tennessee
08.2025 - 06.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently using point-of-sale systems.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries, providing exceptional service and support.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Handled customer complaints calmly, resolving issues to maintain satisfaction levels.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Executed tasks designated by management to support operations.
- Collaborated with team members to enhance store operations and workflow efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when needed.
- Monitored inventory levels, restocking shelves to ensure product availability for customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new cashiers on procedures, fostering a positive and knowledgeable team environment.
- Helped with purchases and signed customers up for rewards program.
- Applied discounts through coupon scanning to enhance customer satisfaction.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Executed tasks designated by management to support operations.
- Built and maintained productive relationships with employees.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Trained new cashiers on procedures, fostering a positive and knowledgeable team environment.
Kitchen Clerk
Debra k. Johnson rehabilitation center
Nashville, Tennessee
04.2023 - 07.2025
- Managed inventory of kitchen supplies and ingredients efficiently.
- Organized food preparation areas to ensure cleanliness and safety.
- Assisted in meal preparation following dietary guidelines for residents.
- Maintained kitchen equipment by performing regular cleaning and maintenance tasks.
- Trained new kitchen clerks on safety protocols and operational procedures.
- Implemented storage solutions to optimize space and accessibility in the kitchen.
- Communicated effectively with team members to coordinate meal service times.
- Prepared food items according to recipes and instructions.
- Ensured compliance with health regulations regarding food handling procedures.
- Kept track of expiration dates on ingredients and supplies stored in the kitchen.
- Displayed strong knowledge of proper food safety and sanitation practices.
- Rotated stock to ensure freshness and proper storage conditions.
- Restocked items as needed throughout the day.
- Monitored temperature controls of ovens, grills, and fryers, ensuring they remain within safe operating levels at all times.
- Assisted in preparing meals for customers.
- Monitored inventory levels of ingredients needed for meal preparation.
- Prepared food orders, focusing on dietary restriction requests.
- Ensured compliance with local health department regulations on food storage and handling procedures.
- Received deliveries from vendors and checked orders for accuracy against invoices before storing them away properly.
- Maintained cleanliness and sanitation of kitchen areas, equipment, and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Transported trash to dumpster, properly disposing of expired food items.
- Acquired new skills to support team and further accommodate customer needs.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Maintained organized patient records and ensured data accuracy.
- Assisted staff with daily administrative tasks and scheduling appointments.
- Computer skills. Keyboarding/typing.
- Data skills (keep track of details, record facts, classify data).
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Commercial Cleaner
West Tennessee State Prison
Henning, Tennessee
09.2018 - 10.2020
- Utilized industrial cleaning equipment for efficient surface sanitation.
- Ensured cleanliness in designated areas of correctional facility to promote a safe and hygienic environment.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Replenished supply of hand soap, paper towels, and other consumables.
- Followed safety protocols to ensure a secure working environment.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Collaborated with team members to manage cleaning schedules effectively.
- Collaborated with cleaning staff to optimize coverage and maintain cleanliness throughout facility.
- Reported issues and concerns to supervisors for timely resolution.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Followed company uniform, performance and security policies with every job.
- Removed snow, leaves, trash, and debris from entrances and walkways to enhance safety and appearance of premises.
- Produce quality work.
- Data skills (keep track of details, record facts, classify data)
- Data skills (keep track of details, record facts, classify data)
Shift Manager
Taco Bell
Portland, Tennessee
06.2015 - 10.2016
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees in product knowledge, company policies, operation of cash register and customer service standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stock and restocking shelves as needed.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Accurately Handle cash transactions, and balance register with efficiency.
- Data skills ( record facts, fill out reports needed).
- Ensured compliance with health and safety regulations in food preparation areas.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Quickly answer customer questions and complaints and repeatedly solicit customer feedback, all to ensure high quality service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Ensured compliance with food safety regulations and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
General Education Department
Gallatin, TNSkills
- Point-of-sale operation
- Cash handling
- Transaction processing
- Money handling
- Cash register systems
- ID verification
- Drawer balancing
- Transaction handling
- Customer service
- Customer assistance
- Guest inquiries
- Inventory management
- Stock replenishment
- Merchandise restocking
- Merchandise exchange
- Loyalty program promotion
- Daily reporting
- Report generation
- Cleaning and sanitizing
- Data entry
- Effective communication
- Written and verbal communication
- Clear communication
- Team collaboration
- Time management
- Multitasking and organization
- Dependability and reliability
- Work ethic and integrity
- Conflict resolution
- Problem solving
- Empathy and patience
- Fraud prevention awareness
- Employee training
- Data entry
Certification
- Attended cosmetology school
- Obtained GED
- Obtained Serv safe certificate June 2025
References
References available upon request.
Reference
- Evan Jones 270-556-7297
- Stacia William 629-277-8894
- Kieyanna yeari 629-202-0994
- Cynthia Benson 731-991-3016
- Amanda Rogers 931-675-1851
Timeline
Cashier
Tri-star sudden service/ little general
08.2025 - 06.2026
Kitchen Clerk
Debra k. Johnson rehabilitation center
04.2023 - 07.2025
Commercial Cleaner
West Tennessee State Prison
09.2018 - 10.2020
Shift Manager
Taco Bell
06.2015 - 10.2016
General Education Department