Keisha McCoy
Kennesaw,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Ann Taylor Factory Store
Woodstock, Georgia
01.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Apprentice Optician
Pearle Vision
Kennesaw, Georgia
07.2013 - 12.2022
- Assisted optometrists in the examination and fitting of eyeglasses and contact lenses.
- Demonstrated proper use and care of optical instruments.
- Verified patient's prescription accuracy prior to dispensing eyewear.
- Provided product knowledge to customers regarding frames, lens options, coatings, tints.
- Performed administrative tasks such as filing paperwork and scheduling appointments.
Apprentice Optician
Sears Optical
Kennesaw, GA
01.2005 - 01.2012
- Assisted optometrists in the examination and fitting of eyeglasses and contact lenses.
- Demonstrated proper use and care of optical instruments.
- Verified patient's prescription accuracy prior to dispensing eyewear.
- Managed customer inquiries via telephone or email in a timely manner.
- Adjusted frames for optimal fit on customers' faces using specialized tools.
Skills
Interviewing
- Sales Growth
- Staff Supervision
- Employee Performance Evaluations
- Employee Scheduling
- Product and service knowledge
Timeline
Assistant Manager
Ann Taylor Factory Store
01.2023 - Current
Apprentice Optician
Pearle Vision
07.2013 - 12.2022
Apprentice Optician
Sears Optical
01.2005 - 01.2012