Keisha Salmon-Fuller
Heber City,UT
Summary
A seasoned server with a proven track record of enhancing guest experiences at high-profile venues like Wychmere Beach Club. Skilled in guest engagement and proficient with point-of-sale systems, I excel in high-volume dining settings, consistently fostering positive interactions. My dedication has significantly contributed to repeat business, underlining my commitment to exceptional service and team support.
Overview
5
5
years of professional experience
Work History
Server
Stein Erikson Lodge 7700 Stein Way 435-649-3700
Park City, UT
11.2024 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Wychmere Beach Club
Harwich Port, MA
04.2024 - 11.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
Server
Montage Deer Valley
Park City
11.2023 - 04.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Wychmere Beach Club
Harwich Port, MA
04.2023 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
The Lodge At Spruce Peak
Stowe, VT
10.2022 - 04.2023
- Greeted guests and provided menus.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Pelican Isle Yacht Club
Naples, FL
10.2021 - 05.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Bar Harbor Beer Works
Bar Harbor, ME
04.2021 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
The Lodge At Spruce Peak
Stowe, VT
12.2020 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Host
Lobster Cove Restaurant
York, ME
08.2020 - 12.2020
- Greeted incoming guests to escort to assigned dining area and present menus.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
Housekeeper
Opal Sands Resort
Clearwater Beach, FL
12.2019 - 08.2020
- Inspected guest rooms after cleaning to ensure they were presentable.
- Ensured that all health standards were met during cleaning operations.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
Maldon High School
Maroon Town 08-2009
Barrett Town Tourism Institute
Barrett Town Skills
- Daily specials memorization
- Team member support
- Table resetting
- Guest engagement
- High volume dining
- Positive guest interactions
- Point-of-sale system
- Suggestive selling
Affiliations
- I enjoy watching a movie,taking trips,socializing with friends and meeting new people
References
References available upon request.
Timeline
Server
Stein Erikson Lodge 7700 Stein Way 435-649-3700
11.2024 - Current
Server
Wychmere Beach Club
04.2024 - 11.2024
Server
Montage Deer Valley
11.2023 - 04.2024
Server
Wychmere Beach Club
04.2023 - 10.2023
Server
The Lodge At Spruce Peak
10.2022 - 04.2023
Server
Pelican Isle Yacht Club
10.2021 - 05.2022
Server
Bar Harbor Beer Works
04.2021 - 10.2021
Server
The Lodge At Spruce Peak
12.2020 - 04.2021
Host
Lobster Cove Restaurant
08.2020 - 12.2020
Housekeeper
Opal Sands Resort
12.2019 - 08.2020
Maldon High School
Barrett Town Tourism Institute
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