Keisha Washington Norwood
Bloomingdale,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Duly HealthandCare
Bloomingdale, IL
02.2018 - Current
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Trained new staff on proper collection techniques and safety protocols.
- Assisted in the training and mentoring of new phlebotomy staff.
- Assisted with scheduling patient appointments to ensure efficient use of time throughout the day.
- Participated in continuing education to stay current with phlebotomy practices.
- Prepared and packaged specimens for courier transport.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Phlebotomist
Amita Hinsdale Hospital
Hinsdale, IL
01.2007 - 11.2017
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Followed all safety protocols when handling hazardous materials.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Processed samples accurately and efficiently.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Participated in continuing education to stay current with phlebotomy practices.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Provided excellent customer service while interacting with patients.
Medical Assistant/Laboratory Phlebotomist
Access Community Health Network
Chicago, IL
03.2000 - 09.2006
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Processed orders for medical supplies and lab equipment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Educated patients about medications, procedures and physician's instructions.
Education
Certificate of Technical Studies - Medical Assist & Phlebotomy
Illinois School Of Health Careers
Chicago, IL06-1996
Some College (No Degree) - Social Work
Harold Washington College
Chicago, ILSkills
- Customer service
- Computer skills
- Training & Development
- Planning
- Organization and time management
- Problem resolution
- PPE compliance
- Quality assurance
- Communication
- ACSP certified
- Task prioritization
- Team management
- First Aid/CPR
- PPE use
- Relationship building
- Customer relations
Affiliations
Volunteering at Food Drive
Participate in Heart Walk
Accomplishments
- I have received numerous awards and certificates for being a great employee and outstanding phlebotomist.
Certification
- ASCP CERTIFED
- CPR CERTIFED
Timeline
Lead Phlebotomist
Duly HealthandCare
02.2018 - Current
Phlebotomist
Amita Hinsdale Hospital
01.2007 - 11.2017
Medical Assistant/Laboratory Phlebotomist
Access Community Health Network
03.2000 - 09.2006
Certificate of Technical Studies - Medical Assist & Phlebotomy
Illinois School Of Health Careers
Some College (No Degree) - Social Work
Harold Washington College