Keishla Rodriguez Diaz
Tucson,AZ
Summary
Dynamic Property Manager with a proven track record at Public Storage, enhancing tenant satisfaction and occupancy rates through strategic marketing and exceptional customer service. Skilled in contract negotiation and compliance monitoring, I effectively managed multiple properties while fostering strong tenant relations and optimizing operational efficiency.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Public Storage
08.2024 - 01.2025
- Managed daily operations for multiple storage facilities, ensuring optimal functionality and tenant satisfaction.
- Oversaw property maintenance schedules and coordinated repairs to enhance facility appearance and safety.
- Implemented efficient leasing processes, improving occupancy rates through targeted marketing strategies.
- Trained and mentored junior staff on customer service protocols and operational best practices.
- Evaluated tenant applications and conducted background checks to maintain community standards and risk management.
- Established positive relationships with tenants, addressing concerns promptly to foster a supportive community environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Analyzed market trends to adjust pricing models, ensuring competitive positioning within the local storage market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Optimized property management software usage, enhancing operational efficiency.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Collected and maintained careful records of rental payments and payment dates.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Head Custodian
Tom's Cleaning LLC
01.2021 - 06.2022
- Managed daily cleaning operations, ensuring facility cleanliness and safety standards.
- Supervised custodial staff, providing training on equipment and safety protocols.
- Developed maintenance schedules for equipment to enhance operational efficiency.
- Coordinated with vendors for supply procurement, maintaining inventory levels.
- Implemented waste management practices, promoting sustainability within the facility.
- Conducted regular inspections to identify areas needing improvement or repair.
- Assisted in emergency response procedures, ensuring swift action during incidents.
- Fostered a positive work environment through effective communication and teamwork strategies.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Reported vandalism or other damage to property to supervisor.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
- Completed routine floor stripping, sealing, and finishing.
- Demonstrated adaptability by adjusting custodial practices in response to changes in facility needs or budget constraints.
- Reduced maintenance costs by conducting regular inspections of facilities and identifying areas requiring attention or repairs.
Custodian
Staffing Solutions
09.2016 - 05.2017
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
Custodian
Diversified Maintenance Systems, LLC
08.2015 - 11.2016
- Maintained cleanliness and sanitation standards in assigned areas to ensure a safe environment.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, with proficiency.
- Assisted with waste management by disposing of trash and recycling materials appropriately.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to execute cleaning schedules efficiently and effectively.
- Implemented safety protocols to uphold workplace health regulations during cleaning tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adapted quickly to changing priorities while ensuring high-quality service delivery in various facilities.
Education
High School Diploma -
Compass Highschool
Tucson, AZGraduate Diploma - Business Management
Ashworth College
Norcross, GA09-2021
Small Business Management Diploma - Business Management
Penn Foster Career School
Scranton, PA08-2021
Real Estate Law Certificate - Real Estate Law
Ashworth College
Norcross, GA12-2020
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Rent collection
- Tenant relations
- Exceptional oral and written communication skills
- Staff management
- Leasing and sales
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
- Property management expertise
- Contract negotiation
- Preparing property agreements
- Compliance monitoring
- Business administration
- Software utilization
Certification
Property Manager Certificate
Ashworth College -10/2020-08/2021
Small Business Management
Penn Foster College - 01/2020-09/2021
Real Estate Law Certificate
Ashworth College - 08/2020-12/2020
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Property Manager
Public Storage
08.2024 - 01.2025
Head Custodian
Tom's Cleaning LLC
01.2021 - 06.2022
Custodian
Staffing Solutions
09.2016 - 05.2017
Custodian
Diversified Maintenance Systems, LLC
08.2015 - 11.2016
High School Diploma -
Compass Highschool
Graduate Diploma - Business Management
Ashworth College
Small Business Management Diploma - Business Management
Penn Foster Career School
Real Estate Law Certificate - Real Estate Law
Ashworth College