Keith Brown

• Managed 15 properties with over 600 residential units and three commercial properties.
• Supervised 20 service employees.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed move-in and final move-out walk-troughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Handled all property inspections by building code enforcement, fire marshals, insurance and banking personnel.
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• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and managed team of 12 technicians, ensuring timely completion of projects and high-quality workmanship.

Installation of roof deicing cables, parking lot lighting, apartment and commercial space electrical wiring, security wiring.

• Installed and wired electrical transformers, service panels, and circuit breakers.
• Performed routine and complex maintenance and repairs on various electrical equipment for residential and commercial properties.
• Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
• Specialized in high-end lighting.