Keith Harrison
Shady Point,OK
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction, always willing and able to do what is necessary to be successful in the jobs i am task with also i have a strong customer following with many strategic ideas on how to obtain new customers,
Overview
7
7
years of professional experience
Work History
Shop Manager
TruckPro
10.2016 - Current
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Streamlined shop operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff fostering a positive work environment that encouraged teamwork and collaboration.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
GED -
Guthrie Job Corps Center
Guthrie, OK05.1996
Skills
- Employee Scheduling
- Budget Adherence
- Budgeting and finance
- Task Delegation
- Health and safety
- Store operations
- Policy Enforcement
- Staff recruitment
- Cost Control
- Time Management
- Scheduling
- Attention to Detail
- Recruitment
- Reliability
- Staff Scheduling
- Customer Relations
Timeline
Shop Manager
TruckPro
10.2016 - Current
GED -
Guthrie Job Corps Center
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