Keith Horan
Summary
High-energy Store Manager bringing over two decades of experience in retail and customer service settings. Set and enforce consistent standards to maintain staff satisfaction and meet performance goals for both the team and organization. Leader who focuses on team morale, while staying organized to ensure the operation runs efficiently.
Overview
26
26
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
Levittown, NY
02.2010 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
Server Shift Leader
Legal Seafood's
Garden City, NY
03.2005 - 01.2012
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Gordon Biersch Brewery Restaurants
San Francisco, CA
04.2002 - 12.2004
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Scores Legendary Sports Restaurant
San Mateo, CA
06.1999 - 03.2003
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Media Arts
College of San Mateo
San Mateo, CAReal Estate
Foothill College
Los Altos, CABusiness Economics
Nassau Community College
Garden City, NYSociology
Queens College of The City University of New York
Flushing, NYHigh School Diploma -
San Mateo High School
San Mateo, CA05.2000
Skills
- Cash Management
- Shift Scheduling
- Recruiting and Hiring
- Staff Supervision
- Inventory Management
- Employee Training
- Customer Service
- Payroll Management
- Managing a high performing team in a fast pace and ever changing environment
- Dayforce HCM
- Multi-Tasking in high volume situations
- Versatile Problem Solver
Timeline
Store Manager
Bridgestone Retail Operations LLC.
02.2010 - Current
Server Shift Leader
Legal Seafood's
03.2005 - 01.2012
Server
Gordon Biersch Brewery Restaurants
04.2002 - 12.2004
Server
Scores Legendary Sports Restaurant
06.1999 - 03.2003
Media Arts
College of San Mateo
Real Estate
Foothill College
Business Economics
Nassau Community College
Sociology
Queens College of The City University of New York
High School Diploma -
San Mateo High School
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