Keller Casey
HEB Grocery Store
Denton,TX
1
Certification
4
years of professional experience
Hardworking Curbside Shopper excelling in speed, efficiency, and customer service. Skilled in operating mobile apps, order fulfillment, as well as ensuring the safety and quality of the orders. Able to effectively work in a fast-paced environment while providing customers with the service they need and request, guaranteeing a positive and satisfying customer experience.
Work History
Curbside Shopper
3 Years 7 Months- Coordinated order fulfillment processes for curbside pickup, ensuring accuracy and efficiency in product selection.
- Managed inventory levels to guarantee availability of popular items for customers utilizing curbside services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assisted in maintaining cleanliness and organization of workstations to enhance overall operational efficiency.
- Communicated effectively with customers regarding order status, promoting positive shopping experiences through timely updates.
- Ensured safety and quality control by double-checking orders before delivering them to customers' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions, or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Bachelor of Arts - Media Arts
- National Honors Society Member throughout 11th and 12th grade in high school.
- Student Council member throughout all four years in high school, completing tasks carries out to serve the community inside and outside of school.
- Involved in Audio Video club in high school, working to develop experience to further a career in Media Arts. Received an award for quality of work.
- Studied at Blinn College for the first year of college in order to gain college experience environmentally and academically while paying for classes responsibly.
- Transferring to the University of North Texas with a major in Media Arts and goals to obtain a career in digital media and marketing.
Skills
Customer service
Speed and efficiency
Safety awareness
Mobile app proficiency
Initiative-taking
Positive demeanor
Certification
- Certified in food safety
- Certified in handling alcohol
Timeline
Curbside Shopper
HEB Grocery Store
01.2023 - 08.2026Read More
University of North Texas
Bachelor of Arts from Media Arts
Read More