Kelley Avery
Fort Walton Beach,FL
Summary
Dedicated property manager with expertise in tenant communication and satisfaction. Skilled in maintenance scheduling and vendor management, focused on optimizing the tenant experience.
Overview
6
6
years of professional experience
Work History
Property Manager
Avari
Miramar Beach, FL
03.2026 - Current
- Streamlined communication processes with tenants to effectively address concerns and elevate overall satisfaction.
- Assisted in property inspections to ensure compliance with safety standards.
- Managed tenant complaint resolution by engaging repairmen and support services for timely interventions.
- Managed communication with maintenance personnel to guarantee efficient repair processes, optimizing tenant experience and maintaining property appearance.
Property Manager
Vacasa
Miramar Beach, FL
02.2024 - 02.2026
- Coordinated tenant communications to address concerns and enhance satisfaction.
- Collaborated with vendors for property repairs, ensuring quality service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive Owner relationships, ensuring clear communication.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
Vacasa
Destin, FL
05.2022 - 02.2024
- Fostered positive owner relationships to facilitate clear communication and address disputes promptly in luxury homes and condos.
- Improved tenant satisfaction by swiftly identifying and addressing concerns to ensure a positive living experience.
- Coordinated with maintenance teams to ensure prompt repairs, reducing tenant downtime and preserving property aesthetics.
- Observed tenant interactions and applied corrective actions to sustain orderly environments within designated properties.
- Oversaw progress of construction and maintenance projects, ensuring timely notifications of updates, delays, and schedule changes.
Senior Housekeeper
Vacasa
Miramar Beach, FL
11.2020 - 06.2022
- Conducted thorough inspections each day to maintain high cleanliness levels and support overall guest satisfaction.
- Engaged with management to streamline processes, resulting in improved overall service efficiency.
- Monitored and optimized inventory of cleaning supplies, ensuring consistent availability and cost-effective usage.
- Facilitated regular safety briefings to enhance workplace safety and reduce accident rates.
- Managed execution of special projects, including deep cleanings, ensuring minimal disruption to business operations and guest experiences.
- Led a team of inspectors, delivering training and guidance to enhance performance and uphold quality standards.
- Guided and supported new team members through comprehensive training to elevate service quality and overall performance.
- Executed regular room inspections to ensure adherence to housekeeping standards.
- Conveyed detailed repair requests to maintenance staff to support operational efficiency.
Housekeeper
Vacasa
Destin, FL
02.2020 - 11.2020
- Managed daily cleaning operations in vacation rental properties to uphold quality standards.
- Performed systematic inspections of properties to detect maintenance concerns and collaborate with management teams for resolution.
- Performed daily housekeeping duties to uphold cleanliness standards and enhance guest satisfaction.
- Enhanced efficiency of housekeeping operations by effectively communicating with team members and supervisors.
- Adapted work schedule to align with changing occupancy rates, ensuring operational efficiency.
- Coordinated fulfillment of requests for extra linens, toiletries, and other essential supplies to enhance service quality.
Education
High School Diploma -
Amos B. Godby
Tallahassee, FL06-1986
Skills
- Property management
- Property inspections
- Customer service-focused
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Vendor management
- Skilled multi-tasker
- Creative and adaptable
Accomplishments
- Demonstrated skill and career growth by being promoted 4 times in 6+ years.
- Supervised team of 3 staff members.
Timeline
Property Manager
Avari
03.2026 - Current
Property Manager
Vacasa
02.2024 - 02.2026
Property Manager
Vacasa
05.2022 - 02.2024
Senior Housekeeper
Vacasa
11.2020 - 06.2022
Housekeeper
Vacasa
02.2020 - 11.2020
High School Diploma -
Amos B. Godby