Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Knudtson

PORTLAND,Oregon

Summary

Dynamic professional with extensive experience in restaurant management at Lompoc Brewing, excelling in employee training and inventory management. Proven track record of enhancing customer service and implementing effective sales strategies, resulting in increased customer satisfaction and loyalty. Adept at conflict resolution, fostering a positive work environment, and driving team success.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Multnomah Falls Lodge Restaurant
07.2024 - 04.2025
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Sales Associate

Miller Paint
07.2021 - 02.2023
  • Offered design suggestions, mixed paint and matched customer provided samples with an acute eye for detail.
  • Helped customers locate products and checked store system for merchandise available at other locations.

Bartender/ Server

Horse Brass Pub/ Lompoc Oaks Bottom Public House
07.2018 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation and cultivate warm customer relations.

Marketing Associate/Customer Service Representative

Sysco Foods
05.2016 - 06.2018
  • Made suggestions concerning products and technologies the company could offer to improve customer sales for both large and small accounts.
  • Managed Portland area territory of more than a dozen accounts and brought on new customers.

Restaurant Manager

Lompoc Brewing
02.2007 - 06.2016
  • Created a positive/fun environment taking into consideration both customer and employee suggestions.
  • Carefully interviewed, selected, trained, and supervised staff, including managers, for multiple locations. Managed a staff of 20+.
  • Responsible for ordering, inventory, bookkeeping, maintaining and improving cost goals. Created specialty cocktail menus and organized brewery events and promotions.

Education

University of Oregon
Eugene, OR

Skills

  • Employee training
  • Inventory management
  • Customer service
  • Visual merchandising
  • Sales strategies
  • Conflict resolution

Timeline

Assistant Manager

Multnomah Falls Lodge Restaurant
07.2024 - 04.2025

Sales Associate

Miller Paint
07.2021 - 02.2023

Bartender/ Server

Horse Brass Pub/ Lompoc Oaks Bottom Public House
07.2018 - 06.2021

Marketing Associate/Customer Service Representative

Sysco Foods
05.2016 - 06.2018

Restaurant Manager

Lompoc Brewing
02.2007 - 06.2016

University of Oregon

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