Kelli Brickman
Chardon,OH
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance client satisfaction and streamline office operations for improved efficiency.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Cleveland Catholic Cemeteries Assoc.
Cleveland, OH
04.2015 - Current
- Coordinated scheduling for staff and services, optimizing resource allocation and client satisfaction.
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in planning events and memorial services, providing support to families during difficult times.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
Customer Service Representative
AAA East Central
Mentor, OH
04.2000 - 06.2012
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to enhance service processes and improve response times.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Family Studies
Kent State University
Kent, OH Skills
- Office administration
- Database management
- Document management
- Microsoft Excel
- Time management
- Microsoft Word
- Computer skills
- Customer service
- Dedicated team player
Timeline
Administrative Assistant
Cleveland Catholic Cemeteries Assoc.
04.2015 - Current
Customer Service Representative
AAA East Central
04.2000 - 06.2012
Bachelor of Arts - Family Studies
Kent State University