Kelli Gavigan
Flushing,NY
Summary
Professional with a track record of success in sales, customer service, and excellent time management with problem-solving skills. Capable of discovering revenue growth possibilities, developing strong client connections, and utilizing interpersonal skills. Strong communicator who consistently meets and exceeds goals. Seeking to offer sales, customer service and consistent work ethic to a dynamic team or business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
Forest Hills, NY
07.2020 - Current
- Was promoted to trainer within a year of employment.
- Coached and mentored new employees in company procedures.
- Increased client satisfaction by offering a welcoming and comfortable atmosphere in the store, responding quickly to complaints, and giving great service.
- Worked flexible schedule to meet business needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases, locate items, and join rewards programs.
Library Aide
Queens Library At Kew Garden Hills
Flushing, NY
11.2018 - 07.2019
- Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered patron questions in-person or by phone regarding library services and resources.
- Trained new team members on library policies and procedures effectively
- Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NYQueens College
Flushing, NYSkills
- Money Handling
- Critical Thinking
- Customer Relations
- Communication
- Problem Solving
- Sales Expertise
- Team Cooperation
- Machine Learning
- Microsoft Excel
Certification
- [BLS/CPR] Training - American BLS
Key Highlights
- Excellent communication abilities, as evidenced by successful collaboration with cross-functional teams and clients.
- Recognized for remarkable problem-solving abilities and adaptability in fast-paced and demanding circumstances.
- Strong verbal and written communication skills, as seen by clear and succinct interactions with customers, coworkers, and management.
- Skilled at multitasking and prioritizing tasks to meet deadlines and maintain optimal workflow efficiency.
- Swiftly adjusts to new tasks, responsibilities, and circumstances, allowing for a seamless integration into changing work environments.
- Ability to pick up new ideas, procedures, and technologies fast and put them to use.
Timeline
Sales Associate
Target
07.2020 - Current
Library Aide
Queens Library At Kew Garden Hills
11.2018 - 07.2019
Bachelor of Arts - Psychology
Queens College
Queens College