Kelli Paladino
Deltona,FL
Summary
Dynamic healthcare professional with extensive experience at HCA Lake Monroe Hospital, excelling in records management and patient interactions. Proven ability to enhance member satisfaction through active listening and problem-solving. Skilled in database administration and compliance with HIPAA regulations, ensuring accurate and timely processing of sensitive information.
Overview
16
16
years of professional experience
Work History
Registrar
HCA Lake Monroe Hospital
Sanford, FL
11.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every patients with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Worked with multiple insurance companies and physicians office to obtain prior authorizations and obtain benefits.
Medical Customer Service Representative
Teladoc
Work From Home
11.2021 - 11.2023
- Enhanced member satisfaction by addressing inquiries and resolving issues related to enrollment, ordering supplies and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of members concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated member complaints efficiently while maintaining composure under pressure situations.
Lead Insurance Verification Specialist
Colonial Management Group LP
Maitland, FL
02.2018 - 11.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Podiatric Medical Assistant
Dr Chris Mason
Lake Mary, FL
03.2009 - 02.2018
- Improved patient experience by conducting thorough pre-examination interviews and documenting relevant medical history.
- Facilitated timely diagnostics by proficiently performing X-ray imaging under podiatrist supervision when necessary.
- Streamlined administrative tasks such as maintaining patient records, billing, insurance processing, and coordinating referrals to other healthcare providers.
- Assisted with in office procedures. This includes preparing all necessary equipment such as drawing injections, cleaning and sterilizing medical equipment using an autoclaving, dressing surgical site after minor in office procedures.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FL06-2003
Skills
- Records management
- Admissions support
- Database administration
- Critical thinking
- Active listening
- Problem-solving abilities
- Time management
- Reliability
Timeline
Registrar
HCA Lake Monroe Hospital
11.2023 - Current
Medical Customer Service Representative
Teladoc
11.2021 - 11.2023
Lead Insurance Verification Specialist
Colonial Management Group LP
02.2018 - 11.2021
Podiatric Medical Assistant
Dr Chris Mason
03.2009 - 02.2018
High School Diploma -
Seminole State College of Florida