Kelli Roe
Xenia
Summary
Dynamic Lead Teller at Chase Bank NA with a proven track record in enhancing customer satisfaction and streamlining transaction processes. Recognized for exceptional problem-solving and attention to detail, I trained new tellers and ensured compliance, resulting in improved operational efficiency and accuracy. Trustworthy and reliable, I consistently foster a positive banking experience.
Overview
15
15
years of professional experience
Work History
Lead Teller
Chase Bank NA
Centerville, OH
10.2011 - 05.2026
- Supervised daily operations of teller team, ensuring adherence to policies and procedures.
- Trained and mentored new tellers on banking products and customer service best practices.
- Conducted regular audits to maintain cash drawer accuracy and compliance with regulations.
- Streamlined transaction processes, resulting in improved customer satisfaction and reduced wait times.
Education
High School Diploma -
Xenia High School
Xenia, OH06.1978
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Transactions processing
- Punctual and reliable
- Trustworthy and honest
- Cash counting
Timeline
Lead Teller
Chase Bank NA
10.2011 - 05.2026
High School Diploma -
Xenia High School