Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Carroll

Pace,FL

Summary

Dynamic professional with extensive experience at Home Depot, excelling in customer service and team supervision. Proven track record in enhancing customer experience through effective coaching and vendor relationship management. Skilled in logistics planning of large contractor orders and problem resolution, consistently achieving cost savings and fostering strong client relationships.

Overview

25
25
years of professional experience

Work History

Department Supervisor

Home Depot
04.2000 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Increased overall productivity through mentoring of junior team members.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Material Handler

Teva Pharmaceuticals
03.2018 - 10.2019
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Processed and organized received shipments and equipment.
  • Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Wrapped items in cling film to ensure protection.
  • Packed items into appropriate containers for shipment.

Manufacturing Technician

Baxalta/Shire/Baxter Healthcare
06.2015 - 10.2017
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Made sure that products were produced on time and are of good quality.
  • Recorded and documented all maintenance activities in accordance with company policies and procedures.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
  • Conducted thorough testing on finished products, ensuring compliance with industry standards and customer requirements.
  • Improved product quality, conducting detailed inspections and adjustments during manufacturing processes.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Education

Paralegal Studies

College of Lake County
Grayslake, IL

Skills

  • Customer service
  • Problem resolution
  • Workplace safety
  • Problem-solving
  • POS systems operations
  • Multi-tasking mastery
  • Team supervision
  • Coaching and mentoring
  • Product restocking
  • Retail management
  • Logistics planning
  • Vendor relationship management
  • Order processing

Timeline

Material Handler

Teva Pharmaceuticals
03.2018 - 10.2019

Manufacturing Technician

Baxalta/Shire/Baxter Healthcare
06.2015 - 10.2017

Department Supervisor

Home Depot
04.2000 - Current

Paralegal Studies

College of Lake County

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Kellie Carroll