KELLIE KING
Westford,VT
Summary
Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver well-versed in customer service.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
The Vermont Country Store
10.2023 - Current
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Assess customer needs and utilize suggestive selling techniques to drive sales.
Concessions Assistant
Champlain Valley Exposition
08.2016 - Current
- Assist in ticket inventory management, keeping track of stock levels and placing orders as necessary
- Reconcile receipt totals with cash and credit payments
Office Manager
The Grill On Centre
05.2021 - 06.2023
- Coordinated catering projects and managed staff schedules.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Manager
North Country Specialty Foods
03.2019 - 05.2021
- Updated reports, managed accounts, and generated reports for company database.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Receptionist
Four Seasons Dermatology
04.2019 - 04.2020
- Managed office logistics by greeting & interacting with patients, scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Health & Human Services
Aris
09.2014 - 02.2019
- Assisted client engage in job opportunities, social networks and community for income, personal health and social growth.
- Helped client manage and reach individual goals, supporting independent progression and social skills.
Sales / Marketing
Self Employed
04.2012 - 09.2014
- Cultivated and maintained strategic alliances with key partners and vendors.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Customer Service Representative
TD Bank
04.2011 - 04.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative / Property and Casualty Producer
Fiske Agency
05.2000 - 01.2011
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Medical Records Assistant Supervisor/Specialist
Howard Center for Human Services
02.1989 - 04.1996
- Audited files for completion and accuracy.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
High School Diploma -
Bellows Free Academy Fairfax
Fairfax1988
Technical School Diploma - Medical Assisting and Secretarial
Center For Technology, Essex
Essex, VT06.1988
Skills
- Meticulous attention to detail
- Results-oriented
- Time management
- Strong problem solver
- Professional and mature
- Resourceful
- Dedicated team player
- Strong interpersonal skills
Continuing Education Credit
2015 Community College of VT
Medical Terminology
Timeline
Customer Service Representative
The Vermont Country Store
10.2023 - Current
Office Manager
The Grill On Centre
05.2021 - 06.2023
Medical Receptionist
Four Seasons Dermatology
04.2019 - 04.2020
Office Manager
North Country Specialty Foods
03.2019 - 05.2021
Concessions Assistant
Champlain Valley Exposition
08.2016 - Current
Health & Human Services
Aris
09.2014 - 02.2019
Sales / Marketing
Self Employed
04.2012 - 09.2014
Customer Service Representative
TD Bank
04.2011 - 04.2012
Customer Service Representative / Property and Casualty Producer
Fiske Agency
05.2000 - 01.2011
Medical Records Assistant Supervisor/Specialist
Howard Center for Human Services
02.1989 - 04.1996
High School Diploma -
Bellows Free Academy Fairfax
Technical School Diploma - Medical Assisting and Secretarial
Center For Technology, Essex
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