Kelli V Pattison
Spokane,WA
Summary
Adept at enhancing operational efficiency and quality, my tenure at ABM Industries highlighted my ability to ensure passenger safety and facilitate communication, leveraging skills in disability assistance awareness and public speaking confidence. Demonstrated expertise in time management and meticulous attention to detail led to significant error reduction and process optimization, embodying a results-driven approach.
Overview
17
17
years of professional experience
Work History
Passenger Service Assistant
ABM Industries
08.2023 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Receiving Inspector
Jetseal
03.2016 - 05.2023
- Reduced error rates in inventory management through meticulous documentation and organization of received items.
- Played a critical role in reducing waste within the facility by identifying damaged goods upon receipt, preventing further distribution to customers or internal departments.
- Increased accuracy of reporting metrics through diligent data collection and analysis during the receiving process.
- Assisted in optimizing warehouse layout by providing input on proper storage methods for various types of inventory items.
- Oversaw receiving area for factory with 80-120 employees.
- Evaluated supplies and product inventory to check for quality and quantity issues and corrected unacceptable issues with vendors
Bartender/Waitress
Fuzzys
08.2014 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Worked alone and with others. Excellent organizational and multitasking abilities.
Machinist/Quality Inspector
North Idaho Resources
03.2008 - 08.2014
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Inspected parts to blueprint specifications
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Monitored equipment to detect and report malfunctions and prevent accidents.
Education
Lakeland High School
Rathdrum, ID06.1979
Skills
Disability Assistance Awareness
Patience and Tolerance
Time management expertise
Public Speaking Confidence
Timeline
Passenger Service Assistant
ABM Industries
08.2023 - Current
Receiving Inspector
Jetseal
03.2016 - 05.2023
Bartender/Waitress
Fuzzys
08.2014 - 03.2016
Machinist/Quality Inspector
North Idaho Resources
03.2008 - 08.2014
Lakeland High School
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