Kellsy Herrera
Account Coordinator
Grove City,OH
Summary
Experienced healthcare professional ready to excel in patient account management. Skilled in patient and provider communication, with strong knowledge of medical billing and coding to ensure accuracy and efficiency. Strong collaborator with results-driven mindset, adaptable to changing needs. Proven ability to handle sensitive information with integrity and maintain high standards of service.
Overview
7
7
years of professional experience
Work History
Account Coordinator
CoverMyMeds
04.2022 - Current
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
- Maintained up‑to‑date knowledge of industry regulations and changes, ensuring compliance across patient account coordination and keeping the team informed and aligned.
- Played a key role in implementing a new quality assurance workflow that optimized departmental effectiveness and improved productivity.
Patient Service Representative
Quantum Health
11.2021 - 03.2022
- Responded accurately to inbound calls from policyholders, providers, and facilities, providing clear information on medical benefits, claims history, and supporting the facilitation of care plans.
- Investigated and addressed complex claim, compliance, and regulatory matters by leveraging company workflows, processes, and clinical resources.
- Took on additional responsibilities and tasks as assigned by management to support team operations.
- Consistently met or exceeded set goals for the quality of each call.
Server
Cap City Fine Diner and Bar
05.2019 - 11.2021
- Delivered genuine hospitality by creating memorable, personalized experiences for every guest.
- Upheld impeccable cleanliness and presentation across all sections and stations to support a high‑quality guest experience.
- Skillfully described menu items, cocktails, and promotions to drive guest engagement and increase sales.
- Consistently embraced a “yes is the answer” mindset to deliver exceptional guest service.
- Collaborated with other Cameron Mitchell Restaurants to support cross‑brand events and strengthen organizational culture.
Education
Business
Post University
Waterbury, CTHigh School Diploma -
Electronic Classroom of Tomorrow
Columbus, OH06.2016
Central Crossing High School
Grove City, OHSkills
Customer service
Relationship building
Research expertise
Troubleshooting and problem resolution
Teamwork and collaboration
Problem-solving abilities
Excellent communication
Multitasking and organization
Self motivation
Time management abilities
Timeline
Account Coordinator
CoverMyMeds
04.2022 - Current
Patient Service Representative
Quantum Health
11.2021 - 03.2022
Server
Cap City Fine Diner and Bar
05.2019 - 11.2021
Business
Post University
High School Diploma -
Electronic Classroom of Tomorrow
Central Crossing High School