Kelly Coyle
Warrenville,SC
Summary
Dynamic and dedicated professional with extensive experience as a 911 Dispatcher for the City of Aiken, excelling in high-pressure environments. Proven ability in critical thinking and active listening, ensuring effective emergency response. Recognized for exceptional customer service and meticulous data entry skills, consistently enhancing operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City of Aiken
Aiken, SC
07.2024 - Current
- Monitored emergency calls to assess urgency and prioritize response actions.
- Provided accurate information to callers while maintaining calm and professionalism.
- Assisted in dispatching appropriate emergency services based on call details.
- Utilized communication systems to relay critical information to first responders.
- Documented call logs and incident reports for record-keeping and analysis.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Cashier
Milton Ruben Auto Group
Augusta, GA
10.2022 - 06.2024
- Processed customer transactions efficiently using point-of-sale system.
- Provided excellent customer service through friendly and knowledgeable interactions.
- Assisted in maintaining cleanliness and organization of checkout area.
- Handled cash, credit, and digital payments with accuracy and attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
911 Dispatcher
City of Aiken
Aiken, SC
06.2014 - 10.2022
- Monitored emergency calls to assess urgency and prioritize response actions.
- Provided accurate information to callers while maintaining calm and professionalism.
- Assisted in dispatching appropriate emergency services based on call details.
- Utilized communication systems to relay critical information to first responders.
- Documented call logs and incident reports for record-keeping and analysis.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Jury Clerk
Aiken County Government
Aiken, SC
06.2011 - 06.2014
- Enhanced customer service with timely and accurate information when handling inquiries.
- Processed and maintained accurate records for customer transactions to ensure data integrity.
Education
No Degree -
Strayer
Augusta, GA05-2023
Business
Midland Valley High School
Graniteville, SC06-1982
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Stress tolerance
- Problem-solving
- Decision-making
- Information gathering
- Data entry proficiency
- Data entry
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
Certificate of Commendation
During a home Invasion Incident on September 22, 2024, My partner provided lifesaving support to a caller in extreme danger while I expertly managed critical communications and coordination with officers and partner agencies. Our actions directly contributed to the swift apprehension of multiple suspects, the safety of the victims and the overall success of the emergency response.
Timeline
911 Dispatcher
City of Aiken
07.2024 - Current
Cashier
Milton Ruben Auto Group
10.2022 - 06.2024
911 Dispatcher
City of Aiken
06.2014 - 10.2022
Jury Clerk
Aiken County Government
06.2011 - 06.2014
No Degree -
Strayer
Business
Midland Valley High School