Kelly Davis

Sevierville

• Managed tenant communications, addressing inquiries and resolving issues efficiently.
• Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
• Coordinated leasing activities, including showings, applications, and lease signings.
• Conducted regular property inspections to ensure compliance with safety regulations.
• Mentored junior staff on best practices in property management and customer service.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responded to Common Area Maintenance (CAM) inquiries.

• Managed daily scheduling and calendar coordination for executive team.
• Assisted in preparation of reports, presentations, and meeting agendas.
• Maintained accurate records and documentation for office operations.
• Responded to guest inquiries, providing exceptional customer service support.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Streamlined office procedures to enhance communication and efficiency across teams.
• Collaborated with departments to ensure alignment on project deadlines and deliverables.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Maintained inventory of office supplies and placed orders.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Conducted research for project proposals, compiling information that supported winning bids.

• Guided trail rides, ensuring safety and enjoyment for participants across varied terrain.
• Provided detailed briefings on horse care and riding techniques to guests before excursions.
• Monitored trail conditions, adapting routes to enhance rider experience and safety.
• Assisted in training new staff on best practices for guiding and horse handling.
• Coordinated logistics for daily trail operations, optimizing schedules for efficiency.
• Conducted equipment checks, maintaining saddles and gear in excellent condition for use.
• Fostered positive relationships with guests, promoting repeat business through exceptional service.
• Collaborated with management to implement improvements in guest feedback processes and ride safety protocols.
• Improved communication between guides by implementing a system of hand signals and other non-verbal cues while out on the trails.
• Implemented efficient scheduling practices to accommodate a high volume of daily trail rides without overworking horses or staff members.
• Collaborated with ranch management to plan specialized events, such as moonlit rides or themed excursions.
• Assisted guests in selecting appropriate riding attire, making recommendations based on factors such as weather conditions and individual comfort levels.
• Promoted responsible horsemanship through demonstrations and explanations of proper riding techniques.
• Managed horse care tasks, including feeding, grooming, and tacking up, ensuring optimal health for the horses used on trail rides.
• Organized and led special events, such as children''s riding camps or team-building exercises for corporate groups, generating additional revenue streams for the ranch.
• Developed strong relationships with repeat clientele, contributing to increased bookings for guided rides.
• Assisted in the training of new trail guides to ensure consistent quality service across all staff members.
• Maintained well-groomed trails to provide a smoother ride for guests and prevent potential hazards.
• Leveraged knowledge of equine behavior to match guests with appropriate horses, resulting in increased rider confidence and satisfaction.
• Coordinated closely with fellow guides to manage group sizes appropriately and maintain an enjoyable pace for all participants during multi-guide outings.
• Contributed to positive online reviews by consistently delivering excellent customer service throughout the entire trail ride experience.
• Ensured rider safety by providing thorough pre-ride instructions and assessing each rider''s skill level.
• Provided compassionate care for injured or ill trail horses, working closely with veterinary staff to monitor their recovery and make informed decisions about their return to work.
• Conducted regular inspections of tack equipment, identifying any necessary repairs or replacements to ensure safe use at all times.
• Enhanced guest experience by leading engaging and informative guided trail rides.
• Educated riders about local flora and fauna encountered along the trails, enhancing their overall experience while fostering appreciation for nature.
• Identified areas for improvement in existing trails, proposing changes that improved both safety and scenery for guests.
• Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to Number people on scheduled tours.
• Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
• Sustained friendly, courteous communications with visitors throughout each tour.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Educated patrons on points of interest and encouraged tour group members to ask questions.
• Greeted guests warmly and explained what to expect on travel tours.
• Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
• Worked closely with management staff to create new and lucrative tours.