Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Davis

Sevierville,TN

Summary

Dynamic Property Manager with a proven track record at Golden Girls, excelling in tenant relations and compliance monitoring. Skilled in property inspections and maintenance coordination, I foster positive landlord-tenant relationships while enhancing tenant satisfaction through effective communication and prompt issue resolution. Adaptable and customer-focused, I ensure operational excellence across multiple properties.

Overview

2027
2027
years of professional experience

Work History

Property Manager

Golden Girls
Sevierville, TN
01.2020 - Current

Sevierville

  • Managed tenant communications, addressing inquiries and resolving issues efficiently.
  • Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
  • Coordinated leasing activities, including showings, applications, and lease signings.
  • Conducted regular property inspections to ensure compliance with safety regulations.
  • Mentored junior staff on best practices in property management and customer service.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.

Administrative Assistant

Hidden Springs Resort
Beaverville, IL
11.2021 - 12.2025
  • Managed daily scheduling and calendar coordination for executive team.
  • Assisted in preparation of reports, presentations, and meeting agendas.
  • Maintained accurate records and documentation for office operations.
  • Responded to guest inquiries, providing exceptional customer service support.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Streamlined office procedures to enhance communication and efficiency across teams.
  • Collaborated with departments to ensure alignment on project deadlines and deliverables.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Conducted research for project proposals, compiling information that supported winning bids.

Equestrian Trail Guide

Douglas Lakeview Stables
Sevierville, TN
2002 - 2020
  • Guided trail rides, ensuring safety and enjoyment for participants across varied terrain.
  • Provided detailed briefings on horse care and riding techniques to guests before excursions.
  • Monitored trail conditions, adapting routes to enhance rider experience and safety.
  • Assisted in training new staff on best practices for guiding and horse handling.
  • Coordinated logistics for daily trail operations, optimizing schedules for efficiency.
  • Conducted equipment checks, maintaining saddles and gear in excellent condition for use.
  • Fostered positive relationships with guests, promoting repeat business through exceptional service.
  • Collaborated with management to implement improvements in guest feedback processes and ride safety protocols.
  • Improved communication between guides by implementing a system of hand signals and other non-verbal cues while out on the trails.
  • Implemented efficient scheduling practices to accommodate a high volume of daily trail rides without overworking horses or staff members.
  • Collaborated with ranch management to plan specialized events, such as moonlit rides or themed excursions.
  • Assisted guests in selecting appropriate riding attire, making recommendations based on factors such as weather conditions and individual comfort levels.
  • Promoted responsible horsemanship through demonstrations and explanations of proper riding techniques.
  • Managed horse care tasks, including feeding, grooming, and tacking up, ensuring optimal health for the horses used on trail rides.
  • Organized and led special events, such as children''s riding camps or team-building exercises for corporate groups, generating additional revenue streams for the ranch.
  • Developed strong relationships with repeat clientele, contributing to increased bookings for guided rides.
  • Assisted in the training of new trail guides to ensure consistent quality service across all staff members.
  • Maintained well-groomed trails to provide a smoother ride for guests and prevent potential hazards.
  • Leveraged knowledge of equine behavior to match guests with appropriate horses, resulting in increased rider confidence and satisfaction.
  • Coordinated closely with fellow guides to manage group sizes appropriately and maintain an enjoyable pace for all participants during multi-guide outings.
  • Contributed to positive online reviews by consistently delivering excellent customer service throughout the entire trail ride experience.
  • Ensured rider safety by providing thorough pre-ride instructions and assessing each rider''s skill level.
  • Provided compassionate care for injured or ill trail horses, working closely with veterinary staff to monitor their recovery and make informed decisions about their return to work.
  • Conducted regular inspections of tack equipment, identifying any necessary repairs or replacements to ensure safe use at all times.
  • Enhanced guest experience by leading engaging and informative guided trail rides.
  • Educated riders about local flora and fauna encountered along the trails, enhancing their overall experience while fostering appreciation for nature.
  • Identified areas for improvement in existing trails, proposing changes that improved both safety and scenery for guests.
  • Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to Number people on scheduled tours.
  • Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
  • Sustained friendly, courteous communications with visitors throughout each tour.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Educated patrons on points of interest and encouraged tour group members to ask questions.
  • Greeted guests warmly and explained what to expect on travel tours.
  • Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
  • Worked closely with management staff to create new and lucrative tours.

Education

GED -

Sevier County Adult Education
Sevierville, TN
07.2008

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Exceptional oral and written communication skills
  • Tenant relations
  • Property tours and inspections
  • Maintenance scheduling
  • Administrative support
  • Vendor management
  • Maintenance coordination
  • Adaptable
  • Grounds maintenance
  • Compliance monitoring
  • Valid state name driver's license
  • Preventive Maintenance
  • New construction
  • Entrepreneurial
  • Maintenance
  • Landscaping and grounds maintenance
  • Parking operations
  • Skilled multi-tasker
  • Customer relations
  • Clear communication
  • Critical thinking
  • Client relations
  • Relationship building
  • Decision-making
  • Creative and adaptable
  • Dispute handling
  • Grounds and facility inspection
  • Social media engagement

Timeline

Administrative Assistant

Hidden Springs Resort
11.2021 - 12.2025

Property Manager

Golden Girls
01.2020 - Current

Equestrian Trail Guide

Douglas Lakeview Stables
2002 - 2020

GED -

Sevier County Adult Education