Summary
Work History
Education
Skills
Timeline
pwb
Kelly Doyle

Kelly Doyle

Cape Coral,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

American Signature Furniture
North Fort Myers
08 2020 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Lynx Services
North Fort Myers
08 2020 - 07 2022

Customer Service Representative

Allorica
Fort Myers
09 2019 - 03 2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.

Personal Care Assistant

Self Employed Services
Cape Coral
07 2018 - 09 2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

North Fort Myers High School
06.1999

Skills

  • Compassionate care
  • Household tasks
  • Stress management
  • Meal planning and preparation

Timeline

Customer Service Representative

American Signature Furniture
08 2020 - Current

Customer Service Representative

Lynx Services
08 2020 - 07 2022

Customer Service Representative

Allorica
09 2019 - 03 2020

Personal Care Assistant

Self Employed Services
07 2018 - 09 2019

North Fort Myers High School

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Kelly Doyle