Kelly Glenn
Canal Winchester,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Dispatcher
DJB Transportation Services
Columbus, OH
08.2020 - Current
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
Customer Service Representative
Iqor
New Albany, OH
10.2010 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Claims Representative
Blue Cross and Blue Shield
Columbus, OH
01.2008 - 10.2010
- Documented changes in claim statuses using specialized software systems.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
Education
GED -
Columbus Works
Columbus, OH08-2000
Skills
- Data Entry
- Customer Relations
- Route Navigation
- Work Order Management
- Service Coordination
- Schedule Management
- Dispatch Coordination
- Driver communication
Timeline
Dispatcher
DJB Transportation Services
08.2020 - Current
Customer Service Representative
Iqor
10.2010 - 12.2019
Claims Representative
Blue Cross and Blue Shield
01.2008 - 10.2010
GED -
Columbus Works
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