Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Gubernat

New Egypt,NJ

Summary

Dynamic Executive Assistant with a proven track record at PRIDE Industries, adept in administrative support and project management. Excelled in enhancing executive productivity by expertly managing schedules and confidential documents. Skilled in advanced MS Office Suite and known for exceptional problem-solving abilities. Demonstrated leadership in coordinating events and improving processes, contributing significantly to team success.

Overview

28
28
years of professional experience

Work History

Executive Assistant

PRIDE Industries
01.2012 - Current
  • Serves as first point of contact with the Executive/Senior Leadership office for all communications and decides independently to redirect or refer communications.
  • Prepares and processes confidential documents, meeting agendas, presentation materials, and human resource items.
  • Writes, researches, and reviews a wide range of material such and internal and external correspondence, meeting agendas, audit documentation and financial documents.
  • Organizes and coordinates conferences and monthly meetings.
  • Updates spreadsheets and creates presentations to support executives and boost team productivity.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Transcribes meeting minutes to support business development and senior management teams.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Updates and maintains confidential databases and records.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Customer Service Representative

Conair Corporation
04.2010 - 12.2011
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Compliance Analyst

Conair Corporation
11.2008 - 04.2010
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Created and maintained compliant work environment.

Retail Store Associate

Conair Corporation
02.2001 - 01.2008
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Farm Hand

Hallock's U-Pick Farm and Greenhouse
06.1996 - 11.2007
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Supervised work activities of farm laborers and provided instruction and guidance.
  • Kept a secure and accurate cash register while maintaining customer relations in a respectful manner.

Education

Bachelor of Arts - History

Kean University
Union, NJ
05.2008

Associate of Arts - Liberal Arts And Sciences

Ocean County College
Toms River, NJ
05.2006

High School Diploma -

Allentown High School
Allentown, NJ
06.2000

Skills

  • Expense Reporting
  • Administrative Support
  • Presentation Development
  • Project Oversight
  • Staff Management
  • Office Management
  • Scheduling
  • Meeting planning
  • Customer Service
  • Project Management
  • Process Improvements
  • Advanced MS Office Suite
  • Executive Support
  • Strong Problem Solver
  • Calendar Management
  • Schedule & calendar planning
  • Office Administration
  • Information confidentiality
  • Conflict Management
  • Professional and mature

Timeline

Executive Assistant

PRIDE Industries
01.2012 - Current

Customer Service Representative

Conair Corporation
04.2010 - 12.2011

Compliance Analyst

Conair Corporation
11.2008 - 04.2010

Retail Store Associate

Conair Corporation
02.2001 - 01.2008

Farm Hand

Hallock's U-Pick Farm and Greenhouse
06.1996 - 11.2007

Bachelor of Arts - History

Kean University

Associate of Arts - Liberal Arts And Sciences

Ocean County College

High School Diploma -

Allentown High School

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Kelly Gubernat