Years of experience supporting fast-paced corporate environments
Wendee Holbrook
Milford,Ohio
Summary
Dynamic Executive Assistant with extensive experience supporting senior leadership in high-pressure corporate environments. Expertise in managing complex calendars, coordinating international travel, and orchestrating large-scale offsite events with precision. Recognized for exceptional organizational skills and a proactive approach to problem-solving, consistently enhancing operational efficiency. Committed to delivering unparalleled support that empowers executives to focus on strategic initiatives.
Overview
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29
Work History
EXECUTIVE ASSISTANT
Worldpay
07.2024 - Current
- Manage complex calendars, ensuring efficient scheduling and prioritization of meetings
- Arrange global travel logistics, including flights, accommodations, and itineraries
- Plan and coordinate large-scale offsite meetings handling logistics, venue selection, agenda planning, and guest travel
- Serve as key point of contact on behalf of senior leaders
- Reconcile monthly expenses
EXECUTIVE ASSISTANT
Charter Communications
06.2019 - 05.2024
- Manage complex calendars, ensuring efficient scheduling and prioritization of meetings
- Arrange global travel logistics, including flights, accommodations, and itineraries
- Plan and coordinate large-scale offsite meetings handling logistics, venue selection, agenda planning, and guest travel
- Serve as key point of contact on behalf of senior leaders
- Reconcile monthly expenses
SALES COORDINATOR
Charter Communications
Cincinnati, OH
06.2017 - 06.2019
- Schedule and coordinate meetings, travel arrangements, and group training
- Conduct research, compile data, and prepare reports
- Create and maintain detailed office procedures and guidelines
- Assist with corporate escalations and regulatory complaints
- Reconcile monthly expenses
- Create and distribute sales reports, proposals, and presentations
- Audit sales work orders and commission reports
- Maintain department roster and headcount reports
- Track department expenditures
- Order office supplies, uniforms, business cards and training materials
- Coordinate regional meetings and training
CREDIT & COLLECTIONS LEAD
Time Warner Cable
Cincinnati, OH
06.2006 - 06.2017
- Provide support and leadership to all Credit associates
- Responsible for coordinating coverage of daily assignments due to vacation and/or absenteeism
- Assist management in hiring
- Provide training to new associates
- Administer monthly evaluations
- Provide management team with monthly activity reports
- Resolve escalated problem-solving issues and difficult customer calls
CREDIT SUPPORT SPECIALIST
Time Warner Cable
Cincinnati, OH
06.2004 - 06.2006
- Analyzed positions, developed reports, and created scripts/programs to increase efficiency, productivity and ease workload
- Formulated solutions for specific problem areas
- Interfaced with vendors and field personnel ensuring prompt response to project needs
- Worked with the Billing Systems & IT groups to convert departmental reports to accommodate new ICOMS Billing System
- Provided training and back up support to all positions in the department
- Attended the following training courses: The OZ Principle, MBTI, Essentials of Management and various work training covering changes in billing systems and procedures
REFUND COORDINATOR
Time Warner Cable
Cincinnati, OH
06.2001 - 06.2004
- Responsible for issuing and balancing all subscriber refund transactions
- Managed subscriber deposit accounts
- Processed account name change requests
- Applied payments and deposits collected by field associates
- Assisted cashier in processing monies collected by district offices
- Attended Chameleon Scripting training
- Enhanced interdepartmental communication by providing training to the Direct Sales Department on the policies and procedures of Credit Support and guidelines pertaining to new installations orders
DISPATCHER
Time Warner Cable
Cincinnati, OH
04.2000 - 06.2001
- Supported district operations and activities by updating and routing work orders to field personnel
- Maintained reliable exchange of information between field personnel and other departments
- Generated and managed various reports such as hourly charges, service credits and aging orders
- Routed and assigned workers and equipment to appropriate location, according to customer request, specifications, and needs
CALL CENTER ASSOCIATE
Time Warner Cable
Cincinnati, OH
07.1997 - 04.2000
- Responsible for selling products and services, answering billing inquiries, and resolving problems
- Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem-solving capabilities
- Analyzed problems and anticipated customers' needs. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude
Education
Bachelor of Science - Business Administration and Management
Southern New Hampshire University
Hooksett, NH05.2027
Skills
- Calendar management
- International travel management
- Event coordination
- Expense Reconciliation
- Executive communication
- Proficient in Microsoft Office Suite
- Office management
- ACSR/CSG
- Realtime
- Concur/Oracle
- Expense reporting
- Customer service
- Information confidentiality
- Logistics coordination
- Meeting planning
- Travel coordination
- Master calender management
- Event coordination
- Documentation and reporting
Timeline
EXECUTIVE ASSISTANT
Worldpay
07.2024 - Current
EXECUTIVE ASSISTANT
Charter Communications
06.2019 - 05.2024
SALES COORDINATOR
Charter Communications
06.2017 - 06.2019
CREDIT & COLLECTIONS LEAD
Time Warner Cable
06.2006 - 06.2017
CREDIT SUPPORT SPECIALIST
Time Warner Cable
06.2004 - 06.2006
REFUND COORDINATOR
Time Warner Cable
06.2001 - 06.2004
DISPATCHER
Time Warner Cable
04.2000 - 06.2001
CALL CENTER ASSOCIATE
Time Warner Cable
07.1997 - 04.2000
Bachelor of Science - Business Administration and Management
Southern New Hampshire University