Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kelly Hostetler

Kernersville,NC

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout the company. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

33
33
years of professional experience

Work History

District Manager

Sheetz Inc.
Winston Salem, NC
09.2006 - Current
  • Relocated from Pennsylvania to North Carolina to continue the growth of Sheetz in the new area.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Developed and implemented district-wide sales strategies to increase revenue.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Identified and developed top talent within management structure to promote performance-oriented culture.

District Manager

Sheetz Inc.
Altoona, PA
06.2005 - 09.2006
  • Relocated from North Carolina to Pennsylvania to oversaw Store Opening Team and to help implement 6e system throughout the company.
  • Prepared and held classes for District Managers and Store Managers on the 6e system.
  • Setup and help mentor 6e training classes in stores.
  • Recruited employees for the Store Opening Team.
  • Maintained the schedule for the Store Opening Team, adjusting as needed for store openings changing.
  • Developed and followed up with Team leaders and team to ensure that they were on track and help with any issues that arose.

Store Manager

Sheetz Inc.
Kernersville , NC
09.2003 - 06.2005
  • Relocated from Pennsylvania to North Carolina to be part of the team opening the first stores in the new area.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Developed relationships with vendors within the new area.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction by fostering the Sheetz brand with the teams.

Store Manager

Sheetz Inc.
Allentown, PA
01.1995 - 09.2003
  • Opened 2 stores new stores and managed several others in Eastern PA.

  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.

Assistant Manager

Sheetz Inc.
Meyersdale, PA
03.1993 - 01.1995
  • Provided guidance and support to team members on daily tasks, projects, and goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.

Sales Associate

Sheetz Inc.
Meyersdale, PA
06.1991 - 03.1993
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.

Education

Some College (No Degree) -

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Skills

  • Workforce Development
  • Strategic Planning
  • Compliance Monitoring
  • Leadership Development
  • Operations Oversight
  • Financial Management
  • Training and Coaching
  • Data Analytics
  • Conflict Management
  • Team Building Practices

Accomplishments

  • Business of the Year 2023 in Kernersville NC

Affiliations

  • Edge Leadership Alumni
  • Sheetz For the Kidz Volunteer
  • Sheetz For the Kidz Sponsor

Timeline

District Manager

Sheetz Inc.
09.2006 - Current

District Manager

Sheetz Inc.
06.2005 - 09.2006

Store Manager

Sheetz Inc.
09.2003 - 06.2005

Store Manager

Sheetz Inc.
01.1995 - 09.2003

Assistant Manager

Sheetz Inc.
03.1993 - 01.1995

Sales Associate

Sheetz Inc.
06.1991 - 03.1993

Some College (No Degree) -

Slippery Rock University of Pennsylvania

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Kelly Hostetler