Kelly Jorgensen
Phoenix,AZ
Summary
Dynamic professional with a rich background spanning logistics management in the United States Air Force to customer-centric roles like Lyft rideshare driver. Excelled in optimizing operations and enhancing customer experiences, leveraging skills in effective communication and Microsoft Office. Proven track record of improving efficiency and fostering positive relationships, underscored by a commitment to excellence and teamwork.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Lyft
Phoenix, AZ
12.2021 - Current
- Communicated warmly with passengers during trip to provide pleasant experience
- Provided excellent customer service to passengers, ensuring a pleasant and safe experience
- Complied with local traffic laws and regulations to reduce risks
- Confirmed customer destinations and estimated travel time
- Assisted clients with loading and unloading luggage
- Assisted elderly or disabled passengers with boarding and exiting the vehicle as needed
- Safely transported passengers to and from various locations
- Offered friendly service to passengers by answering questions about local attractions and restaurants
- Cleaned vehicle before each shift to provide tidy and safe environment for passengers
- Provided excellent customer service to passengers to establish repeat business and positive ratings
Polysomnographic Technician
Valley Sleep Center
Phoenix, AZ
01.2021 - 01.2023
- Performed polysomnographic procedures to obtain diagnoses
- Scored, interpreted and reported results of sleep studies to Registered Polysomnography Technologist
- Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses
- Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health
- Measured patient body parts, marking locations for electrode placement during diagnostic testing and pre-surgery
- Analyzed patient data to detect and diagnose sleep disorders such as apnea or narcolepsy
- Efficiently operated and monitored polysomnographic equipment to record sleep stages, including EEG, EMG, EOG and respiratory effort
- Instructed patients regarding proper use of CPAP and BiPAP devices before they are discharged from the facility
- Demonstrated strong interpersonal skills when interacting with patients, families, visitors, doctors, nurses and other members of the healthcare team
- Conducted overnight sleep studies in a hospital setting while monitoring patients' oxygen levels, heart rate, breathing patterns, and body movements
- Developed detailed reports summarizing findings from polysomnograms for review by physicians
Superintendent - Logistics Plans
United States Air Force
Phoenix, AZ
07.2009 - 05.2019
- Provided smooth operations by maintaining communication with supervisors of other departments
- Planned and arranged logistics required shipments
- Managed unit operations, including move coordination and training programs
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services
- Coordinated and oversaw execution of logistics operations
- Handled and prioritized high call volumes and customer inquiries
- Fostered strong relationships with local and national vendors and suppliers
- Conferred with senior management to discuss and resolve matters regarding work procedures and complaints
- Created detailed reports outlining project costs, expenditures, budgets and schedules
- Partnered with project management to identify schedules and costs associated with project changes
- Developed and implemented recovery strategies to maintain project schedule
- Conducted regular performance reviews to provide appropriate action on recognized behavior needs
Information Systems Manager
United States Air Force
Edwards, CA
09.1997 - 05.2009
- Maintained inventory of all hardware assets; tracked license renewals for software products
- Designed database structures based on customer requirements and best practices; optimized databases for maximum efficiency
- Assisted users in resolving technical issues related to software applications or hardware components via phone or remote desktop access tools such as TeamViewer or LogMeIn Pro
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and associated peripherals devices
- Analyzed data processing problems to improve computer systems efficiency
- Managed the deployment of multiple software applications across the organization
- Conducted regular maintenance activities on computer systems to ensure optimal performance
Education
APPLIED SCIENCE IN POLYSOMNOGRAPHY -
Maricopa Community Colleges - Gateway Community College
US05.2021
ASSOCIATE APPLIED SCIENCE (A.S.) - LOGISTICS PLANNER
Community College Of Air Force
01-2009
ASSOCIATE OF APPLIED SCIENCE - INFORMATION TECHNOLOGY
Community College Of Air Force
ALABAMA01-2003
BACHELOR OF SCIENCE (B.S.) - LOGISTICS MANAGER
Embry-Riddle Aeronautical University
Skills
- Customer service
- Time management
- Effective Communication
- Friendly, positive attitude
- Reliable and trustworthy
- Working collaboratively
- AZ Food Handler Certified
- First Aid/CPR
- Microsoft Office
- Multitasking and organization
- Attention to detail
- Cleaning and sanitation
- Cash handling
References
References available upon request.
Certification
AZ Food Handler Certificate (Issued: 12/12/2024)
Timeline
Rideshare Driver
Lyft
12.2021 - Current
Polysomnographic Technician
Valley Sleep Center
01.2021 - 01.2023
Superintendent - Logistics Plans
United States Air Force
07.2009 - 05.2019
Information Systems Manager
United States Air Force
09.1997 - 05.2009
APPLIED SCIENCE IN POLYSOMNOGRAPHY -
Maricopa Community Colleges - Gateway Community College
ASSOCIATE APPLIED SCIENCE (A.S.) - LOGISTICS PLANNER
Community College Of Air Force
ASSOCIATE OF APPLIED SCIENCE - INFORMATION TECHNOLOGY
Community College Of Air Force
BACHELOR OF SCIENCE (B.S.) - LOGISTICS MANAGER
Embry-Riddle Aeronautical University
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