Kelly Koppa
Bremerton,WA
Summary
Proven leader with extensive experience in bar management at Monica’s Social Club, INC, and financial services at Washington Mutual Bank. Excelled in staff training, enhancing customer satisfaction, and implementing cost-control measures. Skilled in inventory management and legal compliance, achieving significant improvements in operational efficiency and revenue forecasting. Demonstrated ability to mentor teams and streamline processes for optimal performance.
Overview
27
27
years of professional experience
Work History
Bar Manager
Monica’s Social Club, INC
Bremerton, WA
09.2006 - 03.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Senior New Accounts Representative
Washington Mutual Bank
Bremerton, WA
09.1996 - 06.2006
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Obtained credit records from reporting agencies.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Analyzed client credit reports to determine eligibility for various financial products, maximizing lending opportunities.
Education
Associate Of General Studies - Accounting Technology And Bookkeeping
Olympic College
Bremerton, WA04.2012
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Inventory Management
- Shift Scheduling
- Cost Control
- Legal Compliance
- Labor cost control
- Revenue Forecasting
- Training and Onboarding
Timeline
Bar Manager
Monica’s Social Club, INC
09.2006 - 03.2023
Senior New Accounts Representative
Washington Mutual Bank
09.1996 - 06.2006
Associate Of General Studies - Accounting Technology And Bookkeeping
Olympic College