Kelly Lucio
Zuni,NM
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Richmond, VA
07.2022 - Current
- Responded to customer questions, ensuring accuracy in information provided
- Resolved customer issues efficiently through outstanding service
- Use applications/screens by multitasking through different system platforms. Research customer accountants and analyze information to deliver adequate information to satisfy complex situations and complaints.
- Daily assist with single and dual skilled agents with complicated situations and during complex calls, acting as supervisor.
Money Center Associate
Walmart
Albuquerque, NM
12.2020 - 02.2022
- Monitored security cameras for suspicious activity in the area.
- Conducted regular audits of Money Center records to ensure accuracy.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Supervised 15 employees during immediate supervisor's breaks and lunches.
Customer Service Cashier
Lowes Home Improvment
Albuquerque, NM
05.2020 - 09.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted with return/exchange service area and online/curbside pick-up orders.
- Constantly learning and assisting in different front-end responsibilities.
- Also worked with contractors with bulk ordering through company accounts.
Retail Sales Associate
DD's Discount
Albuquerque, NM
10.2019 - 06.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Assisted management with training new employee for front end.
Education
Associate of Applied Science - Accounting
UNM Gallup Campus
Gallup, NM05-2014
Skills
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Information Security
- Call Management
- Complaint resolution
- Account updating
- Shipping procedures understanding
- Computer Proficiency
- Problem-solving abilities
- Support case resolution
- Order Fulfillment
- Complaint Handling
- Active Listening
- Refunds processing
- Escalation management
- Researching
- Positive and professional
- Money handling abilities
- Adaptive team player
- Account Management
Timeline
Customer Service Representative
Continuum Global Solutions
07.2022 - Current
Money Center Associate
Walmart
12.2020 - 02.2022
Customer Service Cashier
Lowes Home Improvment
05.2020 - 09.2020
Retail Sales Associate
DD's Discount
10.2019 - 06.2020
Associate of Applied Science - Accounting
UNM Gallup Campus
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