Kelly Norman
Gresham
Summary
Fast-paced and reliable shift leader dedicated to welcoming customers and providing comprehensive service. Equipped with in-depth knowledge of arts and crafts and excellent problem-solving skills. Skilled in processing transactions, handling cash, using registers, and stocking shelves. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
3
3
years of professional experience
Work History
Shift Leader
Papa John's Pizza
08.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Stocked, monitored, and maintained inventory of food products.
- Organized and detail-oriented with a strong work ethic
- Supervised daily operations to ensure efficient workflow and optimal customer service.
Delivery Driver
Papa John's Pizza
09.2023 - 08.2024
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Education
High School Diploma -
Milwaukie Academy of The Arts
Milwaukie, OR06-2023
Skills
- Customer service
- POS and cash handling
- Time management
- Restocking shelves
- Problem resolution
- Multitasking
- Friendly, positive attitude
Timeline
Shift Leader
Papa John's Pizza
08.2024 - Current
Delivery Driver
Papa John's Pizza
09.2023 - 08.2024
High School Diploma -
Milwaukie Academy of The Arts