Kelly O'Brien
Akron,OH
Summary
I am a friendly, loyal dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I appreciate a challenging work environment that will allow room for advancement and personal growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Sisko Dentistry
Tallmadge, OH
07.2023 - Current
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Provided administrative support for patient care staff.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Collaborated with clinical and administrative staff to meet patient needs.
Rural Mail Carrier
USPS
Medina, OH
01.2022 - 07.2023
- Sorted mail for delivery, arranging mail in delivery sequence.
- Identified hazardous materials that may pose risk to public safety.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Ensured proper handling of fragile packages requiring special care.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided excellent customer service while interacting with customers on route.
Patient Coordinator
Cleveland Clinic
Brunswick, OH
09.2021 - 01.2022
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Compiled and maintained medical charts and reports in complex digital databases.
Customer Service Representative
QC Kinetix
Charlotte, NC
03.2021 - 08.2021
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Clinical Office Assistant
Lake Norman Regional Medical Center
Mooresville, NC
06.2019 - 02.2021
- Greeted patients upon arrival at the clinic and checked them in for their appointment.
- Processed payments from both private insurers and government programs such as Medicare or Medicaid.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
CPR Certified
Med Image
Willard01-2007
High School Diploma -
Willard High School
Willard, OH06-1991
Skills
- Patient Care Coordination
- Insurance Practices
- Healthcare Operations
- Office Administration
- Patient Education
- Organizational Standards
- Insurance Verification
- Patient Flow Management
- HIPAA Compliance
- Payment Collection
- Filing and Recordkeeping
- Appointment Scheduling
- Claims Processing
- Scheduling
- Patient Assessment
- Verbal and Written Communication
- Switchboard Operation
- Patient Outreach and Follow-Up
- Customer Service
- Call Management
- Data Entry
- Data Collection
- Account Updating
- Inbound and Outbound Calling
- Microsoft Office Suite
- Customer Relations
- Sales Expertise
- Lead Generation
- Typing 60 WPM
- Multi-Task Management
- Typing Proficiency
- Administrative Support
Timeline
Patient Coordinator
Sisko Dentistry
07.2023 - Current
Rural Mail Carrier
USPS
01.2022 - 07.2023
Patient Coordinator
Cleveland Clinic
09.2021 - 01.2022
Customer Service Representative
QC Kinetix
03.2021 - 08.2021
Clinical Office Assistant
Lake Norman Regional Medical Center
06.2019 - 02.2021
CPR Certified
Med Image
High School Diploma -
Willard High School
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