Dejaine Smith
Aurora,IL
Summary
Accomplished HR professional with a proven track record at ComPsych, enhancing employee support systems and streamlining FMLA processes. Expert in absence management and benefits administration, coupled with exceptional problem-solving abilities and empathy in customer interactions. Achieved increased loyalty through effective dispute resolution, demonstrating both critical thinking and active listening skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Leave of Absence Specialist
ComPsych
Chicago, IL
09.2020 - 08.2024
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Streamlined the FMLA process for employees by creating user-friendly forms, guides, and resources.
- Assisted employees in navigating the complex requirements of FMLA eligibility criteria, ensuring they received appropriate support during their leave periods.
Customer Service Representative
VF Outdoor
Appleton, WI
08.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
HR Administrator
EmpowerHR
Schaumburg, IL
01.2013 - 07.2018
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Oversaw hiring, staffing, and labor law compliance.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
High School -
Hinsdale South
Darien, IL06.2010
Skills
- Absence Management
- Timekeeping Systems
- Employee Relations
- Benefits Administration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Background Checks Coordination
- Onboarding and Orientation
- Job Descriptions Creation
Timeline
Leave of Absence Specialist
ComPsych
09.2020 - 08.2024
Customer Service Representative
VF Outdoor
08.2018 - 08.2020
HR Administrator
EmpowerHR
01.2013 - 07.2018
High School -
Hinsdale South