Kelly Paladino
Rancho Cordova ,CA
Summary
Dynamic customer service professional with over 7 years of experience providing exceptional customer service. Proven ability to efficiently prioritize and multitask enables me to be a positive asset to any team I have the opportunity to join. Seeking an opportunity to apply adaptability and strong communication skills in a professional office environment.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jamba
Rancho Cordova, CA
04.2024 - Current
- Provide excellent customer service to each guest and handle any complaints professionally and effectively.
- Work in a fast paced environment where multitasking is common.
- Manage and oversee the work of a team of employees to ensure responsibilities are being carried out correctly and efficiently, while providing guidance and support to the team.
- Ensure that myself, as well as all other team members, comply with company policies and government regulations.
- Provide training for new team members.
Garden Associate
Lowe's Home Improvement
Folsom, CA
03.2023 - 12.2023
- Managed daily upkeep of all live nursery inventory.
- Collaborated with team members to establish effective watering schedules.
- Diagnosed and addressed pest and disease issues in live merchandise.
- Delivered precise and exceptional service to customers.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
STEM Camp Counselor
Superior Sports
Elk Grove, CA
05.2023 - 07.2023
- Utilized creative teaching techniques to maintain student interest in challenging subjects or activities.
- Provided feedback and guidance to program participants regarding progress and development.
- Collaborated with fellow counselors to design interdisciplinary STEM lessons that catered to various learning styles.
- Supervised student activities to address behavioral issues and promote fun, safety and inclusivity.
Store Associate
Leafy
Roseville, CA
04.2020 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored inventory to maintain optimal stock levels.
- Received shipments and organized merchandise for efficient restocking.
Store Manager
The Growing Groves
Davis, CA
03.2022 - 06.2022
- Assisted owners in launching the business.
- Handled various customer demands at the same time in a high-energy retail environment.
- Managed incoming shipments and ensured proper unloading of inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
- Designed engaging and efficient visual setups.
Nursery Sales Associate
Bushnell Gardens Nursery
Granite Bay, CA
08.2019 - 02.2020
- Guided customers in finding desired merchandise.
- Managed routine upkeep of nursery plants.
- Handled payment processing and maintained accuracy in cash register operations.
- Managed operations of indoor plant department.
- Delivered seasonal support in retail operations within the gift shop.
- Educated customers on proper plant maintenance, leading to repeat business and positive word-of-mouth referrals.
- Handled customer inquiries promptly, addressing concerns with professionalism and courtesy.
Cashier/Houseplant Sales
Green Acres Nursery & Supply
Folsom, CA
02.2018 - 07.2019
- Trained new team members in cash register operation and store procedures.
- Acquired knowledge of various departmental roles to ensure coverage.
- Enhanced inventory care through understanding of plant requirements.
- Guided customers in troubleshooting indoor plant problems.
- Delivered outstanding support to customers.
Education
High School Diploma -
Vista Del Lago
Folsom, CA05.2017
Skills
- Customer Service
- Communication
- Time Management
- Team Leadership
Timeline
Shift Leader
Jamba
04.2024 - Current
STEM Camp Counselor
Superior Sports
05.2023 - 07.2023
Garden Associate
Lowe's Home Improvement
03.2023 - 12.2023
Store Manager
The Growing Groves
03.2022 - 06.2022
Store Associate
Leafy
04.2020 - 12.2022
Nursery Sales Associate
Bushnell Gardens Nursery
08.2019 - 02.2020
Cashier/Houseplant Sales
Green Acres Nursery & Supply
02.2018 - 07.2019
High School Diploma -
Vista Del Lago