Kelly Proud
Reno
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
Troon North Golf Club
Reno
10.2024 - 11.2025
Server
Great Full Gardens
Reno
04.2013 - 04.2024
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Processed orders accurately through point-of-sale systems.
- Managed multiple tables while ensuring attentive service throughout shifts.
- Assisted in training new staff on restaurant protocols and service standards.
- Resolved guest inquiries and concerns promptly to maintain satisfaction.
- Provided excellent customer service to ensure satisfaction.
Yoga/Pilates Instructor
Juice Box Yoga
Reno
04.2015 - 06.2022
- Instructed diverse Pilates classes tailored to various skill levels.
- Developed customized workout plans for individual client needs.
- Demonstrated proper techniques and equipment usage during sessions.
- Assisted in organizing community wellness events at the studio.
- Maintained a clean and safe studio environment for clients.
- Collaborated with team members to enhance class offerings and schedules.
- Provided feedback and support to clients for continuous improvement.
- Managed client records and assessed progress regularly for personalized care.
Store Manager
Aeropostale
Reno
06.2007 - 10.2012
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training on customer service standards.
- Oversaw inventory management and conducted regular stock audits for accuracy.
- Implemented sales initiatives to boost team performance and meet corporate goals.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Coordinated promotional events to drive traffic and increase brand visibility.
Education
Spanish Springs High School
Sparks, NVSkills
- Customer service
- Point-of-sale systems
- Complaint resolution
- Inventory management
Timeline
Guest Service Representative
Troon North Golf Club
10.2024 - 11.2025
Yoga/Pilates Instructor
Juice Box Yoga
04.2015 - 06.2022
Server
Great Full Gardens
04.2013 - 04.2024
Store Manager
Aeropostale
06.2007 - 10.2012
Spanish Springs High School