Kelly Torres
Hoschton, GA,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Focused Photographer bringing extensive experience with special events photography. Expert at following or guiding event timelines and anticipating key activities to capture important moments. Adaptable and talented at adjusting to timeline changes and unexpected event delays.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Reliable employee seeking a Cannabis Industry position. I am willing to learn whatever it takes, to just be me and be happy doing what I have wanted my whole adult life. Helping humans help themselves using excellent communication and good judgments.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Bell Atlantic, Verizon
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled over 800 calls per shift, answering 411 call requests.
- Cross-trained and provided back up for customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Photographer
Self-Employeed
Hoschton, Georgia
03.1999 - Current
- Photographed high-quality images for various print and digital projects.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Completed final touches for projects such as images sizes and font selection.
- Used Paint Shop Pro to create images and layouts.
- Created digital image files for use in digital and traditional printing methods.
- Digitally edited photos to enhance appearance.
Personal Assistant
TnA Mathias
Alanta, Georgia
07.2021 - 01.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Arranged domestic and international travel plans and itineraries.
Freelance Organizational Consultant
Self-Employed
Crestone, CO
03.2018 - 11.2018
- Completed interviews with potential employees to identify strengths, weakness and potential problems.
- Performed needs and cultural evaluations to strengthen improvements at all organizational levels.
- Conducted physical work environments, organizational structures and communication systems research studies to assess organizational functioning.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Back Line Cook
Eve's
Rockford, Ohio
01.2014 - 01.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Set and communicated production levels of food products to meet business demand without overproducing.
- Cooked food products using grill, oven, broiler or fryers and transferred to table or over shelf for holding.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Industrial Seamstress
Celina Tent
Celina, Ohio
06.2011 - 10.2013
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Examined incoming materials and compared to documentation for accuracy and quality.
Marketing Assistant
Parkline Inc.
Buffalo , WV
01.2007 - 03.2009
- Proofread marketing collateral ahead of printing to eliminate errors.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Created customized marketing materials to increase product awareness.
LiveSource Operator
Verizon
Charleston, WV
03.1997 - 02.2004
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Accessed number directories to provide relevant information to callers.
- Assisted over 800 customers daily by answering questions and transferring to requested information.
Education
AIU
OnlineGED -
Brookstone College of Business - Charlotte
Charlotte, NC10.1991
Skills
- Building Customer Trust and Loyalty
- Customer Account Management
- Multitasking and Prioritization
- Creative Problem Solving
- Excellent Attention to Detail
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Assistant
TnA Mathias
07.2021 - 01.2022
Freelance Organizational Consultant
Self-Employed
03.2018 - 11.2018
Back Line Cook
Eve's
01.2014 - 01.2018
Industrial Seamstress
Celina Tent
06.2011 - 10.2013
Marketing Assistant
Parkline Inc.
01.2007 - 03.2009
Photographer
Self-Employeed
03.1999 - Current
LiveSource Operator
Verizon
03.1997 - 02.2004
AIU
GED -
Brookstone College of Business - Charlotte
Customer Service Representative
Bell Atlantic, Verizon
Similar Profiles
Rosa Falu-WilliamsRosa Falu-Williams
Customer Service Representative at Verizon Communications Inc. (former Bell Atlantic)Customer Service Representative at Verizon Communications Inc. (former Bell Atlantic)
Lacey TowerLacey Tower
Lifeguard /Water Safety Instructor at Atlantic Fitness East / Bell Aliant CentreLifeguard /Water Safety Instructor at Atlantic Fitness East / Bell Aliant Centre
Mark WestonMark Weston
Specialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic HolidaysSpecialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic Holidays
Susan SikeloSusan Sikelo
Caregiver, Special Needs at the Young HouseCaregiver, Special Needs at the Young House
Leo ArteseLeo Artese
Production Kitchen Employee at Butter And CreamProduction Kitchen Employee at Butter And Cream