Kelsey Fickes
King of Prussia,PA
Summary
Results-driven retail professional with strong background in merchandise management and team leadership. Adept at streamlining operations and optimizing inventory to drive sales and enhance customer satisfaction. Known for fostering collaborative environment and adapting to changing needs while maintaining high standards.
Overview
9
9
years of professional experience
Work History
Merchandise Team Leader
Aerie By American Eagle
03.2019 - Current
- Develop and implement merchandising strategies to increase sales.
- Analyze sales data to determine potential areas for growth and development.
- Lead Brand Ambassadors which includes training and development, resulting in overall store productivity.
- Drive perfected Floorset execution by training and coaching Floorset team.
- Coach and mentor Merchandise Team Leaders within a 20 store district.
Merchandise Lead
Aerie By American Eagle
11.2018 - 03.2019
- Supported Merchandise Team Leader through operational excellence.
- Executed flawless visual displays to maximize customer engagement and boost sales.
- Supervised team of stock associates, delegating tasks to ensure team is meeting daily processing goals and providing guidance when needed.
Brand Ambasador
Aerie By American Eagle
08.2016 - 12.2018
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Promoted positive company image through
exceptional customer service experiences. - Operated point-of-sale system to complete sales
transactions. - Built relationships with customers to encourage repeat
business.
Intern- Design Assistant
LF Distribution Holding Inc.
05.2017 - 08.2017
- Design Assistant to Director of Design
- Curated mood boards & color direction presentations.
- Prepared and updated sketches using Adobe Photoshop & Illustrator.
- Implemented sketches into technical packets for communication to production factories.
- Conducted market research to understand trends and customer preferences.
Education
Bachelor of Science - Fashion
Philadelphia University
Philadelphia, PA05.2018
Skills
- Customer Service
- Sales Records Analysis
- Team Leadership
- Creative Strategies
- Store Merchandising
- Retail Inventory Management
- Market Research
- Business Growth
- Adobe Creative Suite
- Merchandise Standards
Timeline
Merchandise Team Leader
Aerie By American Eagle
03.2019 - Current
Merchandise Lead
Aerie By American Eagle
11.2018 - 03.2019
Intern- Design Assistant
LF Distribution Holding Inc.
05.2017 - 08.2017
Brand Ambasador
Aerie By American Eagle
08.2016 - 12.2018
Bachelor of Science - Fashion
Philadelphia University
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