Kelsey Gallant
Powhatan,VA
Summary
Dynamic and dedicated professional with extensive experience in customer service and teamwork, notably at McDonald's. Proven ability to enhance customer satisfaction through effective communication and efficient service. Skilled in cash handling and safe food practices, consistently promoting a clean and welcoming environment while training new team members to excel.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonalds
Powhatan, VA
08.2024 - Current
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member
Burger King
Midlothian, VA
11.2024 - 12.2024
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate
Khols
Bowling Green, KY
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Trainer
McDonald's
Lebanon Junction, KY
11.2021 - 12.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
GED -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Taking orders
- Flexible schedule
- Safe food handling
- Basic math
- Menu memorization
- Cleaning experience
Timeline
Crew Member
Burger King
11.2024 - 12.2024
Crew Member
McDonalds
08.2024 - Current
Sales Associate
Khols
05.2023 - 08.2023
Crew Trainer
McDonald's
11.2021 - 12.2022
GED -
Penn Foster Career School